Yovonda Porter
Lebanon
Summary
Dedicated professional excels in managing high-volume environments while fostering strong customer relationships. Proven ability to implement compliance protocols and lead teams to enhance service delivery. Maintains a positive attitude, ensuring operational efficiency and customer satisfaction through effective communication and multitasking.
Overview
18
18
years of professional experience
Work History
Supervisory Administrative Specialist
Marion County Detention Center
Lebanon
06.2025 - 10.2026
- Supervised daily administrative operations at a county detention facility.
- Implemented compliance protocols with state regulations and policies.
- Oversaw inventory management of office supplies and equipment orders.
- Monitored inventory levels of office supplies to ensure adequate stock is available at all times.
- Developed and maintained effective filing systems.
- Monitored office supplies inventory and placed orders as needed.
General Manager
Dominos Pizza Inc.
Lebanon
10.2025 - 07.2026
- Managed daily operations of high-volume pizza restaurant.
- Led a team of staff to ensure efficient service delivery.
- Implemented training programs for new employees and ongoing staff development.
- Oversaw inventory control and supply chain management processes.
- Developed and maintained strong customer relationships through quality service.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Delegated work to staff, setting priorities and goals.
Server
Big Papas Smokehouse
09.2019 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Tax Preparer
H&R Block
Lebanon
12.2017 - 04.2020
- Prepared individual and business tax returns for clients using H&R Block software.
- Assisted in training new tax preparers on company policies and procedures.
- Collaborated with team members to improve service delivery and client experience.
- Filed electronically through approved software programs.
- Maintained accurate records of all client transactions and filings.
Server
Ragettis Italian Foods
05.2008 - 04.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Marion County High School
Lebanon, KY05-2008
Skills
- Supply Restocking
- Order Management
- Daily specials memorization
- Safe Food Handling
- Guest Engagement
- Strong Work Ethic
- Cash Handling
- Supply Restocking
- Order Management
- Daily specials memorization
- Safe Food Handling
- Guest Engagement
- Strong Work Ethic
- Cash Handling
- Regulatory Compliance
- Relationship Management
- Self Motivation
- Analytical Skills
- Transactions and Cash Handling
- Adaptability and Flexibility
- Regulatory Compliance
- Relationship Management
- Self Motivation
- Analytical Skills
- Transactions and Cash Handling
- Adaptability and Flexibility
Timeline
General Manager
Dominos Pizza Inc.
10.2025 - 07.2026
Supervisory Administrative Specialist
Marion County Detention Center
06.2025 - 10.2026
Server
Big Papas Smokehouse
09.2019 - 01.2024
Tax Preparer
H&R Block
12.2017 - 04.2020
Server
Ragettis Italian Foods
05.2008 - 04.2015
High School Diploma -
Marion County High School