Adept at leading operational and administrative tasks, I significantly enhanced efficiency at the Public Lands Inspectorate by refining procedures and systems. With a proven track record in safety awareness and investigative research, my bilingual capabilities and excellent organizational skills have consistently ensured compliance and resolved conflicts, contributing to a safer public domain.
Overview
15
15
years of professional experience
Work History
Inspector
Public Lands Inspectorate; Ministry of District Administration & Lands
George Town
04.2021 - Current
Conduct inspections and patrols concerning access to public beaches, public rights-of-way, and other public lands.
Carry out searches of individuals on public land while ensuring compliance with fundamental human rights.
Detain individuals in violation of applicable laws until they can be transferred to a police constable for further legal action.
Address reports of violations pertaining to the Public Lands Act, and related regulations.
Preparation and distribution of warnings, enforcement actions, and compliance correspondence to vendors, businesses, and relevant stakeholders.
Oversee and regulate the activities and locations of commercial vendors operating on public land under authorized licenses.
Prepare and submit case files to the Office of the Director of Public Prosecutions, and submit charges for processing to the Judiciary Administration.
Compile and submit monthly reports to senior management that outline all activities conducted by the Inspectorate.
Carry out any supplementary administrative tasks relevant to this position.
Chief Inspector (Acting) & Senior Operational Lead
Public Lands Inspectorate; Ministry of District Administration & Lands
George Town
09.2023 - 09.2023
Act as the senior administrative and operational leader for the Public Lands Unit.
Delegate and oversee the workload of the inspectors and the secretary of the Public Lands Commission/Inspectorate.
Maintain comprehensive and accurate records of all activities undertaken by the Inspectorate, including collected evidence, investigated infractions, and tickets issued.
Coordinate and conduct investigations into alleged violations of the Public Lands Act, the Public Lands Regulations, and the Prescription Act.
Facilitate the submission of case files and enforcement matters to the Legal Department (Department of Public Prosecutions) and Judiciary Administration for appropriate processing.
Provide assistance to the Chief Officer (Acting), Deputy Chief Officer (Acting), Senior Policy Advisor (Lands), and the Chairperson of the Public Lands Commission.
Attend Public Lands Commission meetings as requested, supplying relevant information and insights as necessary.
Compile and submit monthly reports to senior management that outline all activities conducted by the Inspectorate.
Refine operational procedures, and systems to enhance the operational efficiency.
Carry out any supplementary administrative tasks relevant to this position.
Compliance Officer
Department of Planning
George Town
06.2018 - 04.2021
Conduct investigations into potential criminal activities.
Undertake appropriate measures to respond to complaints in accordance with the Development and Planning Act, Building Code Regulations, and Electricity Act.
Draft and disseminate warnings, enforcement actions, and compliance correspondence pertaining to unauthorized development.
Prepare and submit case files to the Office of the Director of Public Prosecutions, and submit charges for processing to the Judiciary Administration.
Deliver court summonses as required.
Carry out any supplementary administrative tasks relevant to this position.
Customs Officer
Customs Department
George Town
10.2013 - 05.2018
Review and verify documents pertaining to Customs Law, relevant regulations, and established procedures to ensure adherence to compliance standards.
Conduct inspections of incoming and outgoing cargo and baggage for the presence of contraband, illegal substances, currency, and other restricted items.
Educate travelers on customs regulations, applicable tariffs, prohibitions, and restrictions.
Facilitate the processing of documents, which includes entry forms, declarations, invoices, certificates of origin, and commercial bills of lading.
Assess manifests for accuracy by comparing them to the actual contents of cargo upon arrival at port facilities.
Collaborate with other law enforcement agencies to execute required criminal prosecutions.
Perform any additional administrative duties related to this position as assigned by the Head of Department and Senior Officers.
Senior Customs Officer (Acting)
Customs Department
George Town
02.2018 - 04.2018
Act as the senior administrative and operational leader for the Cargo Processing Unit (CPU).
Delegate and oversee the workload of the Customs Officers assigned to the Cargo Processing Unit (CPU).
Scheduling inspections for both incoming and outgoing containerized cargo.
Coordinate with local shipping companies to ensure the timely release and transportation of containers designated for outbound shipments.
Maintain comprehensive and accurate records of all activities conducted by the unit.
Compile and submit monthly reports to senior management that outline all activities conducted by the unit.
Pharmacy Technician
Chrissie Tomlinson Memorial Hospital
George Town
08.2009 - 09.2013
Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
Provided customer service to patients by answering questions about medications and health-related topics.
Assisted pharmacists in compounding sterile products according to state regulations.
Managed filing of prescriptions, both electronically and manually.
Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
Verified accuracy of medication labels before they were dispensed to customers.
Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
Restocked shelves with new supplies of medications as needed.
Assisted in training new employees on pharmacy procedures.
Monitored inventory levels of commonly used drugs and placed orders when necessary.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Interpreted and processed medication orders under supervision of pharmacist.
Prepared prescription transfers to other pharmacies.
Education
Certificate - Compliance
International Compliance Association
Birmingham, United Kingdom (Online)
07-2024
Certificate - Investigation & Case File Preparation
Finance Intern at Ministry of Lands, Public Works, Housing and Urban DevelopmentFinance Intern at Ministry of Lands, Public Works, Housing and Urban Development
Finance Intern at Ministry of Lands, Public Works, Housing and Urban DevelopmentFinance Intern at Ministry of Lands, Public Works, Housing and Urban Development