Zach Raines
Louisville
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
6
6
years of professional experience
Work History
Sales Representative
Cellular Sales of Kentucky
07.2022 - Current
- Developed strong client relationships for long-term loyalty and repeat business.
- Negotiated deals to secure favorable terms for both company and clients.
- Conducted market research to identify new opportunities for product offerings.
- Increased customer engagement by implementing personalized follow-up strategies.
- Streamlined sales process, reducing time from lead to close.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Set and achieved company defined sales goals.
Dispatcher
Summitt Trucking & Logistics
10.2021 - 04.2022
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reported delays, accidents or other traffic and transportation situations.
- Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.
SSR/Universal Banker
Republic Bank and Trust
08.2019 - 10.2021
- Demonstrated product features to align with customer needs.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Informed customers about product lines and services offered by company.
- Collected payments for and updated accounts to reflect new balances.
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Education
Associate of Science - Accounting
University of Kentucky
Lexington, KY05.2017
Associate of Science - Accounting
Bluegrass Community And Technical College
Lexington, KY05.2017
Skills
- Call Center Software
- Service Requests
- Verbal and Written Communication
- Problem Assessment
- Customer File Maintenance
- Critical Thinker
Timeline
Sales Representative
Cellular Sales of Kentucky
07.2022 - Current
Dispatcher
Summitt Trucking & Logistics
10.2021 - 04.2022
SSR/Universal Banker
Republic Bank and Trust
08.2019 - 10.2021
Associate of Science - Accounting
Bluegrass Community And Technical College
Associate of Science - Accounting
University of Kentucky
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