Zachary Mabon
Louisville
Summary
Highly organized and dependable candidate skilled at managing multiple priorities and maintaining a positive attitude. Demonstrated success in assuming additional responsibilities to achieve team goals. Committed to excellence and proactive in approach, poised to make a significant impact in any professional setting.
Overview
10
10
years of professional experience
Work History
Server
Olive Garden
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Thorntons LLC
10.2021 - 12.2023
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Quality Control Inspector Manager
Golden Bolt
07.2020 - 10.2021
- Monitored performance and generated reports detailing quality of product and defect rates.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
Caregiver
Right At Home Care
05.2018 - 06.2020
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Documented vitals, behaviors and medications in client medical records.
Server
Applebee's
05.2018 - 02.2019
- Created order, documented special request and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Worked with POS systems to place orders, manage bills and handle complementary items for dissatisfied customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Supervisor
Auntie Anne's
02.2015 - 05.2018
- Completely store opening and closing procedures, including setting up registers and checking products.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded and resolved customer questions and concerns.
Education
High School Diploma -
Saint Albans High School
Associate of Science - Radiologic Technology
Jefferson Community And Technical College
Louisville, KY05-2025
Skills
- Strong work ethic
- Time management
- Patient care
- Professional appearance
- Respectful and compassionate
- Verbal and written communication
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Server
Olive Garden
05.2022 - Current
Manager
Thorntons LLC
10.2021 - 12.2023
Quality Control Inspector Manager
Golden Bolt
07.2020 - 10.2021
Caregiver
Right At Home Care
05.2018 - 06.2020
Server
Applebee's
05.2018 - 02.2019
Supervisor
Auntie Anne's
02.2015 - 05.2018
High School Diploma -
Saint Albans High School
Associate of Science - Radiologic Technology
Jefferson Community And Technical College
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