Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Zachary Potter

Public Affairs Professional
Lexington,KY

Summary

Resourceful and adaptable professional with experience spanning healthcare, public affairs, and journalism. Skilled in patient advocacy, strategic communications, and community engagement, with proven ability to build relationships and resolve complex challenges. Brings strong writing, organizational, and customer service skills, combined with a commitment to accuracy, compliance, and professionalism. Excels in fast-paced environments, balancing independent initiative with effective teamwork to deliver meaningful products and results.

Overview

4
4
years of professional experience

Work History

Health Navigator

Main Street Rural Health
06.2025 - Current
  • Established trusting relationships with diverse patient populations, fostering open communication and collaboration towards shared goals.
  • Served as a liaison between healthcare providers and community-based organizations, creating a seamless continuum of care for patients.
  • Provided ongoing support for patients struggling with chronic conditions, promoting adherence to recommended treatments and self-monitoring activities.
  • Collaborated with interdisciplinary teams to develop coordinated care plans, improving overall patient satisfaction.

Public Affairs NCO

U.S. Army Reserve
09.2021 - Current
  • Coordinated with military and civilian organizations, including international partners, to provide public affairs support.
  • Established and promoted specific messages on behalf of U.S. Army Central, and USCENTCOM.
  • Produced and distributed videos and other content for digital use.
  • Led training sessions for staff members on best practices for managing external communications effectively.
  • Improved stakeholder relationships through effective community outreach initiatives.

Staff Writer

Cynthiana Democrat
07.2024 - 06.2025
  • Monitored breaking news for information on incidents, events, and topics of interest to quickly assign coverage to staff.
  • Collaborated with editors to refine article content, ensuring the highest level of journalistic integrity and accuracy.
  • Streamlined workflow for the news team through effective communication and coordination with fellow writers and editors.
  • Participated in weekly editorial meetings, offering valuable input on potential story ideas and overall coverage strategy.

Patient Access Coordinator

Baptist Health Medical Group
04.2021 - 08.2022
  • Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
  • Improved patient satisfaction by streamlining the registration process and reducing wait times.
  • Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly.
  • Participated in continuous improvement initiatives, collaborating with team members to identify areas of opportunity and develop plans for enhancement.

Education

High School Diploma -

Harrison County High School
Cynthiana, Kentucky
2020

Skills

  • Patient support

  • Strategic communications

  • Photography

  • Clerical skills

  • Effective writing

Websites

Timeline

Health Navigator

Main Street Rural Health
06.2025 - Current

Staff Writer

Cynthiana Democrat
07.2024 - 06.2025

Public Affairs NCO

U.S. Army Reserve
09.2021 - Current

Patient Access Coordinator

Baptist Health Medical Group
04.2021 - 08.2022

High School Diploma -

Harrison County High School

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Zachary PotterPublic Affairs Professional