Zachary W. King
Lexington,KY
Summary
Knowledgeable project manager with proven track record of strategic leadership and business development. Successfully led initiatives that resulted in significant revenue growth and enhanced client relationships. Demonstrated expertise in financial planning and operational efficiency.
Overview
11
11
years of professional experience
Work History
Business Excellence Partner
Biolife Plasma Services – Takeda Pharma
10.2023 - Current
- Improved and standardized company procedures by refining existing guidelines and creating new Standard Work Instructions (SWIs), ensuring consistent operations across all centers.
- Contributed significantly to the nationwide rollout of efficiency projects, helping improve processes and strengthen a culture of continuous improvement.
- Led cross-functional initiatives like Smart Donor Care and Wait Time reduction, cutting average wait times by 31% and raising donor satisfaction by 5.2%.
- Wrote and updated donor engagement scripts, completed quality reviews, and implemented changes that reduced process errors and supported scheduling more than 125,000 donor appointments in 10 months.
- Built and maintained Excel tracking tools and Power BI dashboards to give leadership clear, up-to-date views of performance metrics.
Center Manager
Biolife Plasma Services – Takeda Pharma
01.2021 - 10.2023
- Responsible for managing the operations of plasma collection facility, to include financial, marketing, administrative, regulatory, quality, personnel, and facilities management functions.
- Supervise the daily functions and staff activities across departments to optimize operational efficiency.
- Overseeing the hiring and onboarding process from entry level positions to center management.
- Manage facility audit processes and help to resolve any related issues that arise from the FDA, EMA, CLIA, and other Local Regulatory Agencies.
- Perform analysis of related data to promote efficient operations.
- Developing employee talent through regular meetings, goal check-ins, and development plans. Promoted 6 supervisors, 2 assistant managers, and 1 center manager.
General Manager
Raising Canes
11.2015 - 12.2020
- Awarded top 5 General Managers for the company for overall performances.
- Provide calculated direction for restaurants success.
- Implemented goals to increase our Profit After Controllable from 14% to 31%.
- Evaluate performance, set goals, and developed improvement plans for employees and managers.
- Led daily operations, ensuring exceptional customer service and efficient workflow.
- Analyzed financial reports to identify trends, reduce costs, and improve profitability strategies.
- Established operational standards that improved compliance with health and safety regulations.
New Restaurant Project Manager
Raising Canes
08.2014 - 02.2018
- Oversaw the complete opening process for 11 new restaurants, ensuring smooth launches and full operational readiness.
- Delivered and implemented training systems that directly improved profitability and enhanced team performance.
- Set up and managed 19 vendor accounts for new locations, streamlining supply chain operations and strengthening vendor relationships.
- Led weekly cross-functional calls with vendors, managers, developers, area directors, and marketing teams to coordinate timelines and resolve operational issues.
- Established goals for sales, training, and brand awareness to drive performance during each restaurant opening.
- Managed project budgets, carefully tracking expenses to stay within financial guidelines and reduce costs.
- Initiated a standardized training program that increased efficiency and boosted sales by 15%.
Education
B.A. - Integrated Strategic Marketing Communication
University of Kentucky
Lexington05.2018
Skills
- Strategic leadership
- Project Management
- Microsoft 365
- Strategic Communication Skills
- Customer Service
- Time Management
- PowerBI
- DataBricks
- Performance analysis
- Recruitment and hiring
- Administrative management
- Operations management
- Strategic planning
- Account management
- Business development
- Artificial Intelligence
Languages
English
Spanish
Timeline
Business Excellence Partner
Biolife Plasma Services – Takeda Pharma
10.2023 - Current
Center Manager
Biolife Plasma Services – Takeda Pharma
01.2021 - 10.2023
General Manager
Raising Canes
11.2015 - 12.2020
New Restaurant Project Manager
Raising Canes
08.2014 - 02.2018
B.A. - Integrated Strategic Marketing Communication
University of Kentucky
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