Knowledgeable project manager with proven track record of strategic leadership and business development. Successfully led initiatives that resulted in significant revenue growth and enhanced client relationships. Demonstrated expertise in financial planning and operational efficiency.
Overview
11
11
years of professional experience
Work History
Business Excellence Partner
Biolife Plasma Services – Takeda Pharma
Remote
10.2023 - Current
Improved and standardized company procedures by refining existing guidelines and creating new Standard Work Instructions (SWIs), ensuring consistent operations across all centers.
Contributed significantly to the nationwide rollout of efficiency projects, helping improve processes and strengthen a culture of continuous improvement.
Led cross-functional initiatives like Smart Donor Care and Wait Time reduction, cutting average wait times by 31% and raising donor satisfaction by 5.2%.
Wrote and updated donor engagement scripts, completed quality reviews, and implemented changes that reduced process errors and supported scheduling more than 125,000 donor appointments in 10 months.
Built and maintained Excel tracking tools and Power BI dashboards to give leadership clear, up-to-date views of performance metrics.
Center Manager
Biolife Plasma Services – Takeda Pharma
Fort Worth, TX
01.2021 - 10.2023
Responsible for managing the operations of plasma collection facility, to include financial, marketing, administrative, regulatory, quality, personnel, and facilities management functions.
Supervise the daily functions and staff activities across departments to optimize operational efficiency.
Overseeing the hiring and onboarding process from entry level positions to center management.
Manage facility audit processes and help to resolve any related issues that arise from the FDA, EMA, CLIA, and other Local Regulatory Agencies.
Perform analysis of related data to promote efficient operations.
Developing employee talent through regular meetings, goal check-ins, and development plans. Promoted 6 supervisors, 2 assistant managers, and 1 center manager.
General Manager
Raising Canes
Lexington, KY
11.2015 - 12.2020
Awarded top 5 General Managers for the company for overall performances.
Provide calculated direction for restaurants success.
Implemented goals to increase our Profit After Controllable from 14% to 31%.
Evaluate performance, set goals, and developed improvement plans for employees and managers.
Led daily operations, ensuring exceptional customer service and efficient workflow.
Analyzed financial reports to identify trends, reduce costs, and improve profitability strategies.
Established operational standards that improved compliance with health and safety regulations.
New Restaurant Project Manager
Raising Canes
Lexington, KY
08.2014 - 02.2018
Oversaw the complete opening process for 11 new restaurants, ensuring smooth launches and full operational readiness.
Delivered and implemented training systems that directly improved profitability and enhanced team performance.
Set up and managed 19 vendor accounts for new locations, streamlining supply chain operations and strengthening vendor relationships.
Led weekly cross-functional calls with vendors, managers, developers, area directors, and marketing teams to coordinate timelines and resolve operational issues.
Established goals for sales, training, and brand awareness to drive performance during each restaurant opening.
Managed project budgets, carefully tracking expenses to stay within financial guidelines and reduce costs.
Initiated a standardized training program that increased efficiency and boosted sales by 15%.
Education
B.A. - Integrated Strategic Marketing Communication
University of Kentucky
Lexington
05.2018
Skills
Strategic leadership
Project Management
Microsoft 365
Strategic Communication Skills
Customer Service
Time Management
PowerBI
DataBricks
Performance analysis
Recruitment and hiring
Administrative management
Operations management
Strategic planning
Account management
Business development
Artificial Intelligence
Languages
English
Spanish
Timeline
Business Excellence Partner
Biolife Plasma Services – Takeda Pharma
10.2023 - Current
Center Manager
Biolife Plasma Services – Takeda Pharma
01.2021 - 10.2023
General Manager
Raising Canes
11.2015 - 12.2020
New Restaurant Project Manager
Raising Canes
08.2014 - 02.2018
B.A. - Integrated Strategic Marketing Communication
Associate Director of Business Process Excellence at Boehringer Ingelheim Animal HealthAssociate Director of Business Process Excellence at Boehringer Ingelheim Animal Health
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.