Detail-oriented professional experienced in customer relationship management and effective communication. Skilled in training, route optimization, and maintaining safety standards, contributing to efficient operations and high customer satisfaction.
Overview
10
10
years of professional experience
Work History
Dietary Aide
Heritage Nursing Home
Corbin
05.2025 - 10.2025
Coordinated with kitchen staff to develop meal plans tailored to resident preferences.
Prepared nutritious meals following dietary guidelines for residents.
Supported dietary restrictions by preparing specialized meals for residents.
Served meals efficiently to ensure timely delivery to residents.
Served food and snacks according to planned menu and patients' diet orders.
Set up trays and food service carts to deliver food to residents.
Communicated effectively with nursing staff regarding residents' dietary needs.
Informed supervisor about any changes in patient's dietary needs or preferences.
Maintained cleanliness of kitchen and dining areas throughout shifts.
Sanitized kitchen equipment and surfaces daily to maintain hygiene standards.
Monitored food safety standards to prevent contamination and ensure quality.
Maintained a safe working environment by following all safety protocols.
Followed dietary procedures in accordance with established policies.
Participated in training new team members on kitchen procedures and safety protocols.
Delivered snacks to nurse station for distribution to specific residents.
Interacted with residents to create positive and enriching dining experiences.
Treated patients and team members with dignity and respect.
Tree Climber/Groundsman Helper
Asplundh Tree Expert
Corbin
08.2024 - 04.2025
Assessed tree health and identified hazards for effective pruning and removal.
Operated climbing gear and safety equipment to ensure safe and effective tree maintenance.
Climbed trees using spurs, lanyards, carabiners, and other specialized equipment.
Removed dead branches from tree canopy to reduce risk of falling debris.
Provided assistance in removal of large fallen trees by rigging them down safely with rope systems.
Ascended to desired height in tree by utilizing proper techniques and strategies.
Trained new climbers on safe techniques and proper equipment usage.
Collaborated with team members to execute efficient tree service operations.
Maintained equipment, ensuring readiness and safety for daily tasks.
Followed safety protocols to minimize risks while performing aerial work.
Inspected and maintained climbing gear to ensure safety.
Conducted routine inspections of job sites for compliance with safety standards.
Adhered strictly to safety protocols during all job activities including use of personal protective equipment.
Checked all surrounding areas before commencing any job activities to ensure public safety.
Explained services and addressed client concerns to enhance customer satisfaction.
Fastened ropes and harnesses before starting the climb to ensure safety.
Organized tools and supplies on ground prior to ascent into tree canopy.
Assessed tree hazards and determined safe ascent strategies to minimize risks.
Maintained records of work performed including photographs taken during job activities.
Operated bucket trucks, chippers, stump grinders, and other heavy equipment.
cook
McDonald's
manchester
06.2023 - 12.2023
Prepared high-quality food items according to standardized recipes.
Operated grills, fryers and broilers to cook items to quality guidelines.
Prepared dishes in a fast-paced environment working with teammates to maintain high customer satisfaction rate.
Operated kitchen equipment safely and efficiently during peak hours.
Collaborated with team members to streamline kitchen operations during peak hours.
Ensured cleanliness and organization of food preparation areas and equipment.
Followed food safety guidelines to prevent contamination and ensure freshness.
Trained new staff on food preparation and safety procedures, ensuring compliance with standards and smooth integration into the team.
Assisted in developing and implementing daily specials, enhancing menu appeal based on seasonal ingredients and customer preferences.
Monitored inventory levels and communicated needs to management.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Wrapped and labeled food items to ensure proper storage and safety.
Followed established procedures and requirements for safe food handling, storage and service.
Used standardized recipes and other instructions to prepare food.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Machine Operator
Northern Contours
Corbin
03.2021 - 05.2023
Operated various machinery to produce high-quality wood products.
Monitored equipment performance and performed routine maintenance to ensure optimal functionality.
Collaborated with team members to streamline production processes and enhance workflow efficiency.
Followed safety protocols to maintain a safe working environment.
Loaded and unloaded materials for production runs and inventory management.
Conducted quality checks on finished products to ensure compliance with company standards and customer satisfaction.
Assisted in training new operators on machine operation techniques.
Adjusted machine settings based on product specifications and requirements.
Adjust machine settings to complete tasks accurately.
Ensure that safety guidelines are followed at all times while operating machinery.
Observe machine operations to detect any problems or defects in the finished product.
Carry out regular safety checks on machinery prior to operation.
Load raw materials into machines according to specified measurements.
Comply with company policies regarding quality control procedures.
Monitor the feed and speed of machines during the machining process.
Prepared machine for production processes by equipping with required tools and parts.
Inspect finished workpieces to ensure conformance with specifications.
Delivery Driver/Cook
Papa John's Pizza
Harlan
01.2019 - 02.2021
Delivered pizzas promptly to customers in designated areas.
Maintained vehicle cleanliness and performed routine safety checks.
Assisted in managing customer orders and ensuring accuracy.
Provided excellent customer service during deliveries and interactions.
Collaborated with team members to optimize delivery routes effectively.
Handled cash transactions and processed payments securely.
Communicated with the store to coordinate order preparations efficiently.
Trained new drivers on delivery procedures and company policies.
Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Transported and safely delivered items to prevent damage or loss.
Drove safely in all weather conditions including rain, snow, sleet, ice.
Navigated routes with relevant map programs and GPS systems.
Received daily delivery instructions and route assignments from dispatch.
Loaded, secured, and unloaded cargo in a safe and timely manner.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Handled merchandise in accordance with product handling standards.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Adhered to all applicable traffic laws while driving delivery vehicle.
Verified deliveries against shipping instructions prior to delivering to customers.
Notified customers of delays to decrease calls to support.
Inspected vehicle and maintained gas, oil and water levels.
Cleaned interior and exterior of delivery vehicle at end of shift as needed.
Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Performed pre-trip inspections of delivery vehicle according to company guidelines.
Cook
mcdonalds
Corbin
04.2016 - 07.2016
Prepared food items according to standardized recipes and procedures.
Maintained cleanliness and organization in food preparation areas.
Operated kitchen equipment safely and efficiently during meal service.
Assisted in inventory management by restocking supplies as needed.
Collaborated with team members to ensure timely food delivery to customers.
Followed safety protocols to ensure a safe working environment for all staff.
Engaged with customers to provide exceptional service during busy periods.
Supported training new employees on kitchen procedures and safety practices.
Cleaned kitchen equipment, surfaces, utensils and dishes.
Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Operated grills, fryers and broilers to cook items to quality guidelines.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Wrapped, dated and labeled food items in storage for safety and freshness.
Followed established procedures and requirements for safe food handling, storage and service.
Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Used standardized recipes and other instructions to prepare food.
Education
High School Diploma -
Lynn Camp Highschool
Corbin, KY
05-2017
Skills
Route optimization
Vehicle inspection
Customer relationship management
Order accuracy
Cash handling
Safety compliance
Inventory management
Time management
Team collaboration
Effective communication
Problem solving
Attention to detail
Conflict resolution
Training new employees
Customer service
Load balancing
Delivery schedule development
Basic vehicle repair
Local routes
Auto delivery
Pallet jack and hand truck operation
Adaptability and flexibility
Advanced planning
Stocking and inventory
Safe driving record
Forklift operation
Skilled forklift operator
Exceptional written and verbal communication skills