Zanesha Turner
Louisville
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. I have the knowledge and ability to complete task such Pending Enrollments, Transaction (TRRs), PCP Reports, PID Merges, Overlays, OSA Reports, Unmatched, Reconciliation and IL Disenrollment Request and have access to various systems with the organization.
Overview
14
14
years of professional experience
Work History
Customer Support Specialist
Humana
10.2010 - Current
- Resolve discrepancies in Customer Interface by researching and analyzing information from multiple sources.
- Ensure compliance with internal procedures.
- Manage multiple task while maintaining accuracy and efficiency.
- Identify discrepancies and trends and communicate with management and process for review and resolution.
- Provide guidance and support to teammates
- Resolve complex and escalated issues such as Overlays, system issues, OSA and Payment Reconciliation.
Education
No Degree - Medical Coding
ATA College
Louisville, KY11-2009
Skills
- Cross-functional teamwork
- Adaptability and flexibility
- Time management
- Task delegation
- Research and resolution
- Multitasking and organization
- Tracking and documentation
- Analytical thinking
Timeline
Customer Support Specialist
Humana
10.2010 - Current
No Degree - Medical Coding
ATA College
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