ZHEN LUO

• Client Relations: Engaged with international clients to understand their needs and provided expert consultation services.

• Project Coordination: Oversaw all communication and coordination within projects, ensuring accurate and clear information exchange among all parties involved.

• Technical Translation: Translated technical drawings and related documents, ensuring precise understanding of project details among all stakeholders.

• Operational Planning: Played a pivotal role in project planning and operations, developing and supervising implementation plans to ensure projects were completed on time and to high standards.

• Specialized Expertise in Restaurant Renovation: Provided professional design and construction advice tailored to the specific needs of restaurant environments, ensuring projects met client expectations and industry standards.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Strategic Marketing: Conceptualized and executed targeted advertising campaigns that elevated brand awareness and attracted a broader customer base. Developed promotional materials and utilized various channels to maximize reach and impact.
• Social Media Management: Managed the brand’s social media presence, creating engaging content and interacting with the audience. Implemented social media marketing strategies that significantly increased follower count, online engagement, and brand loyalty.
• Market Analysis: Conducted in-depth market analysis to identify trends, customer preferences, and competitive activities. Leveraged insights to make strategic decisions that effectively positioned the TSAOCAA brand in the market
• Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
• Team Leadership & Development: Spearheaded recruitment, management, and training of staff, including scheduling, performance evaluations, and career development. Designed and executed comprehensive training programs that focused on customer service, product knowledge, and operational efficiency, significantly boosting team performance and customer satisfaction.
• Product Innovation: Led the research and development of new products, successfully launching innovative tea flavors and seasonal offerings that enhanced customer engagement and drove revenue growth. Collaborated with suppliers to ensure the sourcing of high-quality ingredients, maintaining product excellence and sustainability.

• Bilingual Engagement & Market Expansion: Leveraged bilingual proficiency to assist in enrolling Chinese students, significantly contributing to the center’s revenue growth.

• Marketing & Social Media Management: Led the center’s promotional and social media efforts, designing and executing marketing campaigns that increased the center’s visibility and brand influence.

• Teaching Excellence: Facilitated a dynamic, student-centered learning environment, fostering academic excellence and inspiring a passion for mathematics. Developed personalized curriculum plans integrating real-world applications and cutting-edge educational technology, demystifying complex concepts and cultivating deep mathematical understanding. Guided students in developing learning strategies and resilience in facing academic challenges, ensuring success both in and out of the classroom.