Zoe Chin
Florence
Summary
Hardworking, loyal employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
2020
2020
years of post-secondary education
Work History
Host/Cashier, Shift Lead
Oriental Wok
Fort Mitchell
02.2012 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements effectively.
- Coordinated with kitchen staff to communicate guest needs and preferences.
- Developed positive relationships with customers through effective communication.
- Resolved guest complaints promptly to maintain a positive dining experience.
- Monitored dining area cleanliness and organization throughout service shifts.
- Maintained records of reservations, cancellations, special requests, no-shows.
- Maintained a clean and organized work environment for the hostesses at all times.
- Provided support to other departments as needed such as bussers, servers or bartenders when necessary.
- Maintained cash register and ensured proper change handling during shifts.
- Created weekly work schedule for staff and organized requested days off.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
- Maintained a professional, knowledgeable, and pleasant demeanor while handling customer calls and requests.
- Proficient in quick decision making and adapting to a consistently shifting work environment.
Education
GED
Covington, KYSkills
- Problem solving
- Attention to detail
- Adaptability
- Hospitality and accommodation
- Workforce scheduling
- Customer engagement
- Effective communication
References
References available upon request.
Timeline
Host/Cashier, Shift Lead
Oriental Wok
02.2012 - Current
GED