Zoe S W A N A G A N
Owensboro
Summary
Can develop skills in fast-paced environments, ready to transition into a new field. Offering a compassionate and creative approach, and can demonstrate a keen eye for details and the ability to facilitate positive customer relations. Possesses knowledge in pharmaceutical and medical terminology, along with organizational and data entry skills. Committed to leveraging these transferrable skills in dynamic and new collaborative settings.
Overview
5
5
years of professional experience
Work History
Daycare Teacher (Infants)
H.L. Neblett
04.2024 - Current
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Pharmacy Technician
Walgreens
09.2020 - 09.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Sales Associate/Customer Service
Ross Dress for Less
02.2020 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma - Nursing/Early Childhood Track
OWENSBORO HIGH SCHOOL
Owensboro, KY05-2018
Skills
- Medical Terminology
- Computer Literacy
- Time Management
- Customer Service
- Effective Communication
- Critical Thinking
- Flexibility
- Pharmacy Technician Experience
- Lesson planning
- Child safety
Timeline
Daycare Teacher (Infants)
H.L. Neblett
04.2024 - Current
Pharmacy Technician
Walgreens
09.2020 - 09.2021
Sales Associate/Customer Service
Ross Dress for Less
02.2020 - 08.2020
High School Diploma - Nursing/Early Childhood Track
OWENSBORO HIGH SCHOOL
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