Zoha Shahbaz
Brownsville
Summary
Experienced Business Operations Associate with a proven track record at SAL Investment Group of Companies. Skilled in optimizing operations, financial reporting, and database management across multiple industries. Focused on enhancing operational efficiency and customer satisfaction, while fostering strong team collaboration. Eager to leverage this background and continue developing strategic business skills through advanced studies.
Overview
6
6
years of professional experience
Work History
Business Operations Associate
SAL Investment Group of Companies
05.2021 - 08.2024
- Assisted in the operations of a diverse portfolio of businesses, including investment properties, hospitality, retail, and food establishments.
- Adapted quickly to dynamic and fast-paced environments across multiple industries.
- Managed organizational tasks, improving operational efficiency during high-demand periods.
- Supported strategic decision-making by analyzing business processes and proposing improvements.
- Collaborated with cross-functional teams to address operational challenges and implement creative solutions.
Retail and Hospitality Assistant
SAL Investment Group of Companies
05.2020 - 08.2024
- Delivered exceptional customer service in retail and hospitality settings, contributing to positive customer experiences.
- Coordinated daily operations, ensuring smooth workflows and adherence to company standards.
- Developed interpersonal skills by interacting with diverse clientele and resolving customer inquiries.
Profile Writer
WKU English Department
08.2023 - 12.2023
- Developed strong written communication skills, creating articles, alumni profiles, and content for many platforms.
- Gained interview skills through interactions with students, alumni, and faculty.
- Demonstrated research abilities while researching profile subjects.
- Adapted content for different platforms and audiences.
- Collaborated effectively with faculty and staff during department events and meetings.
Clerical Assistant
Reed Law Group
08.2021 - 09.2023
- Work mainly at the front desk checking clients in for
- consultation.
- Process paperwork from the court and as well as the
- clients.
- Work with software programs such as Dropbox and
- MyCase.
- Draft closing letters for clients.
- Attend court hearings
Assistant Manager
Dairy Queen Grill & Chill
06.2018 - 07.2023
- Supervised daily operations, ensuring smooth and efficient service during peak hours.
- Trained and managed staff, fostering a collaborative and customer-focused team environment.
- Provided exceptional customer service, resolving any issues promptly and maintaining customer satisfaction.
- Oversaw inventory and ensured stock levels were maintained, minimizing waste and optimizing product availability.
- Ensured compliance with health and safety standards, maintaining a clean and organized work environment.
- Managed scheduling and payroll, optimizing staffing levels to match business demand.
Education
Bachelor of Arts - Political Science
Western Kentucky University
Bowling Green, KY12-2023
Skills
- Sales operations
- Operations management
- File management
- Financial reporting
- Database management
Awards
- Cornelius A. Martin Recipient
- Academic Merit Scholarship Recipient
- Sigma Alpha Pi, National Society of Leadership and Success: Completed vital steps for induction, including attending SNT meetings and speaker broadcasts.
- Political Science Honors Society
- President's List
- Dean’s List
- Muslim Student Association: Attended general body meetings and collaborated with members to improve activities for upcoming semesters.
Actively contributed to discussions, supporting the club’s development and success.
Volunteered to assist lower-income Muslims during Ramadan by organizing food bags for families in need.
- Pre-Law Association
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
Punjabi
Native or Bilingual
American Sign Language
Native or Bilingual
Timeline
Profile Writer
WKU English Department
08.2023 - 12.2023
Clerical Assistant
Reed Law Group
08.2021 - 09.2023
Business Operations Associate
SAL Investment Group of Companies
05.2021 - 08.2024
Retail and Hospitality Assistant
SAL Investment Group of Companies
05.2020 - 08.2024
Assistant Manager
Dairy Queen Grill & Chill
06.2018 - 07.2023
Bachelor of Arts - Political Science
Western Kentucky University
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