Zoryana Derkach
Versailles
Summary
I have a wide range of job experience which has taught me a wide range of skills. I worked in multiple different industries to get a better understanding of customer service, creativity, and innovation. Overall I believe it brought me a diverse perspective and the ability to understand and relate to different customers and employees. I am a hardworking and passionate job seeker with strong organizational skills eager to learn some more in a different environment. I'm ready to take imitative and help the team achieve company goals.
Overview
5
5
years of professional experience
Work History
Library Assistant
Mona Romine
11.2021 - Current
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Mentoring library aides to complete required tasks and how to take initiative during different event and in their daily lives.
- Streamlined library operations by assisting in the accurate cataloging and organization of materials.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Strengthened relationships with students to try and get them to stay focused and on task at school.
Beaty Shoes
Stephen Beaty
06.2023 - Current
- Enhanced customer satisfaction by providing personalized shoe recommendations and fitting assistance.
- Formed relationships with customers in order to know what they're looking for and to maintain customer satisfaction.
- Contributed to sales growth by effectively upselling complementary products and accessories.
- Maintained a visually appealing and organized store environment, increasing overall shopping experience.
- Assisted in inventory management tasks, ensuring accurate stock levels for efficient store operations.
- Developed strong product knowledge, enabling effective communication with customers about features and benefits of various footwear options.
- Collaborated with team members to achieve monthly sales targets, fostering a positive working atmosphere.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, resulting in repeat business.
Catering Server
Fasig Tipton
03.2019 - Current
- Enhanced guest experience by providing exceptional service during catered events.
- Reduced wait times for guests by efficiently managing multiple food stations simultaneously.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Increased customer satisfaction by addressing dietary restrictions and providing alternative options when needed.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
Starbucks Barista
Farrah Devers
03.2019 - 11.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Education
Associate of Applied Science - Business Administration And Management
Bluegrass Community And Technical College
Lexington, KY05.2024
High School Diploma -
Woodford County High School
Versailles, KY05.2021
Skills
- Brand representation
- Goal-oriented mindset
- Problem-solving abilities
- POS system operation
- Adaptability
- Time management
- Interpersonal skills
- Active listening
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Spanish
Limited Working
Timeline
Beaty Shoes
Stephen Beaty
06.2023 - Current
Library Assistant
Mona Romine
11.2021 - Current
Catering Server
Fasig Tipton
03.2019 - Current
Starbucks Barista
Farrah Devers
03.2019 - 11.2021
Associate of Applied Science - Business Administration And Management
Bluegrass Community And Technical College
High School Diploma -
Woodford County High School
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