April Dill
Guthrie
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Organized and motivated and, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
Work History
Online Shop Owner
Self-employeed
Guthrie
07.2021 - Current
- Created a customer loyalty program to reward repeat customers.
- Updated point-of-sale systems with accurate product information.
- Facilitated efficient communication between myself and vendors.
- Handled customer inquiries, complaints, and returns professionally.
- Analyzed financial statements to identify areas of improvement for cost savings.
- Researched industry trends to stay current on market changes.
- Organized special events such as promotional days or discounts to boost sales.
- Inspected merchandise before stocking it on shelves or selling it online.
- Coordinated deliveries of goods from suppliers in a timely manner.
- Processed payments, calculated taxes, and prepared invoices for customers.
- Maintained inventory levels by ordering stock as needed.
- Established policies regarding pricing, promotions, refunds, returns.
- Analyzed sales data to identify opportunities for growth.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Set pricing structures according to market analytics and emerging trends.
Customer Service and Financal Manager
Howard Dill
Guthrie
01.2019 - Current
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Maintained and prepared end of year 1099/W-2s for all employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Ensured compliance with all applicable laws, regulations, industry standards
- Ensured prompt resolution of customers' inquiries via phone, email or chat.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Social Work
Austin Peay State University
Clarksville, TN12-2012
Skills
- Customer service
- Financial analysis
- Detail Oriented
- Inventory management
- Vendor negotiation
- Sales data analysis
- E-commerce platforms
- Point-of-sale systems
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Supplier negotiation
- Order fulfillment
- Product sourcing
- Tax compliance
- Shipping
- Return policies
- Team leadership
- Multitasking
- Data entry
- Excellent communication
- Good Telephone Etiquette
- MS office
- Remote office availability
- Attention to detail
- Self-Directed
References
References available upon request.
Timeline
Online Shop Owner
Self-employeed
07.2021 - Current
Customer Service and Financal Manager
Howard Dill
01.2019 - Current
Bachelor of Science - Social Work
Austin Peay State University