Austin Hayes
Stamping Ground
Summary
Dynamic and results-driven manager with extensive experience in customer service and team leadership, adept at optimizing high-volume workflows to enhance operational efficiency. Proven ability to cultivate strong relationships with clients and team members, fostering a collaborative environment that drives performance excellence. Committed to implementing innovative solutions that elevate customer satisfaction and streamline processes, while excelling in daily operations such as hiring, training, scheduling, performance management, quality control, and staff development. Strategic thinker dedicated to achieving organizational goals through effective leadership and a focus on continuous improvement.
Overview
13
13
years of professional experience
Work History
Shop Manager
Slone Collision Repair
Georgetown, KY
08.2021 - Current
- Directed and supervised all daily operations of the auto body shop, optimizing workflow, enhancing team productivity, and ensuring the highest level of customer satisfaction.
- Cultivated strong relationships with insurance adjusters and customers to streamline claims processing and repair approvals.
- Coordinated scheduling of repairs and staff assignments to meet customer demands and timely project completion.
- Implemented effective inventory management practices, ensuring availability of parts while reducing excess stock levels.
- Led regular team meetings to align on objectives, share best practices, and foster collaborative problem-solving efforts.
- Assist with recruiting, interviewing, hiring, and onboarding new employees.
- Monitored quality control processes throughout repairs, ensuring adherence to both company standards and regulatory guidelines.
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
Collision Estimator
Don Jacobs Paint and Body Shop
Lexington, KY
02.2017 - 08.2021
- Conducted thorough inspections of damaged vehicles to ensure accurate estimate generation.
- Collaborated with technicians to assess repair needs and establish timelines for completion.
- Utilized estimating software to streamline the estimation process and improve accuracy.
- Ensured compliance with safety regulations and standards throughout the repair process.
- Engaged with customers throughout repair to gather feedback and enhance service experiences.
Petty Officer Third Class
United States Coast Guard
08.2013 - 08.2019
- Managed logistics for equipment and supplies, streamlining resource allocation to support mission objectives effectively.
- Managed procurement, inventory control, and distributions to ensure operational readiness.
- Maintained accurate records of stock levels, orders, and shipments.
- Followed strict organization standards for accuracy, accountability, and procedural compliance.
- Supported Yeoman team in administrative and HR functions as needed.
- Supported leadership with overall logistics planning to ensure consistent operational performance.
Assistant Manager
Valvoline Instant Oil Change
Georgetown, KY
06.2015 - 02.2017
- Assisted the Service Center Manager in overseeing daily store operations, ensuring high levels of efficiency and safety.
- Managed opening and closing duties, cash handling, customer concerns, inventory control, new employee onboarding and training, and scheduling.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
High School Diploma -
Scott County High School
Georgetown, KY05-2013
Skills
- Customer service
- Employee management
- Staff recruitment
- Team leadership
- Inventory management
- Quality assurance
- Goal setting
- Sales tracking
- Business management
- Performance evaluation and monitoring
Timeline
Shop Manager
Slone Collision Repair
08.2021 - Current
Collision Estimator
Don Jacobs Paint and Body Shop
02.2017 - 08.2021
Assistant Manager
Valvoline Instant Oil Change
06.2015 - 02.2017
Petty Officer Third Class
United States Coast Guard
08.2013 - 08.2019
High School Diploma -
Scott County High School
Military Service
- Branch: US Coast Guard/ Reserve
- Service Country: United States
- Rank: E-4
- August 2013 to August 2019