- Skills: Technical Sales, Product Demonstration, Customer Engagement, Negotiation, Goal Achievement, CRM Systems
- Equipment & Software: Fiber Scopes, OTDR, Networking Tools, Routers, and Telecommunications Systems
Brian Cook
Hopkinsville,KY
Summary
Highly motivated and results-driven professional with extensive technical expertise and a strong aptitude for delivering exceptional customer experiences. Proven ability to troubleshoot and resolve complex issues, build lasting relationships with customers, and drive sales through effective communication and tailored solutions. Adept at identifying client needs, providing education on product functionality, and exceeding sales targets while maintaining high levels of customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Wire Technician
Bellsouth Telecommunications DBA AT&T Southeast
01.2014 - Current
- Delivered personalized customer consultations to identify service needs and recommend appropriate solutions, enhancing customer satisfaction and driving service upgrades.
- Educated customers on functionality and value of services, effectively positioning products to meet client needs.
- Leveraged technical expertise to troubleshoot and resolve service issues, building trust and increasing customer retention.
- Consistently met or exceeded service and sales goals by upselling and cross-selling telecommunications products, including Voice Over IP, fiber, and internet solutions.
- Established strong customer relationships by providing timely and professional support during installation and service processes.
- Collaborated with team members to identify process improvements and enhance service delivery, contributing to overall business success.
- Maintained comprehensive knowledge of advanced telecommunications systems, providing reliable technical advice and support to customers.
Skills
- Consultative Sales and Customer Needs Analysis
- Strong Communication and Interpersonal Skills
- Problem-Solving and Negotiation
- Team Collaboration and Leadership
- Customer Relationship Management (CRM)
- Product Demonstrations and Upselling
- Technical Product Expertise
- Goal-Oriented and Self-Motivated
Accomplishments
- Exceeded sales targets by leveraging product knowledge to upsell additional services and solutions.
- Recognized for exceptional customer satisfaction scores and timely service delivery.
- Demonstrated strong technical and communication skills in the successful resolution of complex client issues.
Interests
Certification
- Standalone Fiber Optics Technician
Electronics Technicians Association Int'l, 01/04/24 - Standalone Fiber Optics Installer
Electronics Technicians Association Int'l, 11/09/23
Timeline
Wire Technician
Bellsouth Telecommunications DBA AT&T Southeast
01.2014 - Current
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