Accomplished operations management professional with extensive experience in quality control and cross-functional collaboration. Proven ability to enhance operational efficiency and drive team productivity through effective resource allocation and staff motivation. Strong relationship-building skills foster a collaborative work environment.
Overview
17
17
years of professional experience
Work History
Assistant Manager of Production
Denso Air Systems Inc.
Hopkinsville
03.2024 - Current
Managed daily operations, ensuring compliance with safety regulations and company policies.
Oversaw inventory management to ensure accurate stock levels and streamline ordering processes.
Coordinated team schedules to enhance communication and collaboration among staff.
Conducted training sessions for new hires on policies and procedures, enhancing onboarding experience.
Analyzed performance data to identify staff development opportunities.
Led regular staff meetings to address team concerns and strengthen teamwork initiatives.
Resolved conflicts among team members effectively, fostering a collaborative work environment.
Collaborated with management on strategic planning to achieve business goals.
Quality Supervisor
Denso Air Systems Inc.
Hopkinsville
03.2022 - Current
Supervised quality control processes, ensuring compliance with industry standards and enhancing product integrity.
Conducted regular inspections of production lines, identifying defects and ensuring quality output.
Monitored performance metrics to ensure adherence to established quality benchmarks, facilitating timely corrective actions.
Trained staff on quality assurance techniques and best practices, improving overall team competency in quality management.
Collaborated with engineering teams to address product quality issues effectively.
Facilitated root cause analysis for non-conformance reports and implemented corrective actions.
Coordinated audits and assessments, maintaining certification standards at the facility.
Developed standard operating procedures to streamline various production processes.
Quality Engineer
TRAD North America
Hopkinsville
06.2021 - 03.2022
Investigated root causes of quality problems, recommending effective solutions to prevent recurrence.
Developed quality assurance procedures aligned with ISO 9001 standards.
Created control plans to enhance production quality processes.
Collaborated with cross-functional teams to identify and implement process improvements.
Utilized statistical tools for analyzing quality data trends effectively.
Reviewed engineering documents for accuracy against specifications and requirements.
Analyzed customer feedback to implement corrective actions, enhancing customer satisfaction.
Issued quality alerts to proactively address potential issues.
Production Scheduler
TRAD North America
Hopkinsville
01.2021 - 06.2021
Enhanced labor and material utilization to accurately forecast long-term production schedules.
Prevented material shortages by conducting thorough research and strategic planning.
Avoided production delays in coordination with materials planners.
Coordinated with production supervisors to allocate staff resources effectively.
Ensured all work orders submitted per specified schedule.
Operations Manager
Kentucky New Era Media Group
Hopkinsville
09.2009 - 12.2018
Directed daily operations, implementing strategies that aligned with profitability goals.
Supervised workflows of 60 staff members, maximizing productivity through effective coaching.
Managed financial operations, including budget planning, accounting, and payroll activities to ensure fiscal accuracy.
Evaluated performance metrics to identify areas for improvement in team effectiveness.
Coordinated cross-departmental communication to enhance project efficiency and collaboration.
Maintained accurate inventory records to track stock levels and minimize costs.
Resolved customer complaints in a timely manner, ensuring optimal satisfaction levels.
Ensured compliance with safety regulations, maintaining a safe work environment for all personnel.
IT Manager
Kentucky New Era Media Group
Hopkinsville
08.2009 - 12.2018
Managed Windows 10, 7, XP workstations
Installed and maintained software, ensuring systems were secure with up-to-date anti-virus
Executed virus removal procedures on infected systems
Virtual Servers including Windows Server 12 and 2008
Computer/Software Inventory
Executed computer and printer installation and maintenance to ensure optimal performance
8 X 8 phone systems, ALLWORX, and Cisco phones
Troubleshot workstations, printers, and software to resolve issues and minimize downtime
Skills
Inventory management
Operational Efficiency
Quality Control
Resource Allocation
Team coordination
Cross-functional collaboration
Long-term strategy
Problem solving
Decision making
Prioritization
Deadline commitment
Multitasking
Stress resistance
Flexibility and adaptability
Communication skills
Active listening
Relationship building
Service excellence
Staff motivation
Presentation skills
Conflict resolution
References
Matt Hilton, Quality Manager, TRAD North America, (270) 719-9365
Charles Henderson, President-Kentucky New Era Media Group, Civilian Aide to the Secretary of Army-Kentucky, (270) 498-3596
Sheryl Ellis, CEO/Director, Hopkinsville-Christian County YMCA, (270) 889-1068