Summary
Overview
Work History
Education
Skills
Interests
Nationality
References
Software
Timeline
Generic
Cindy Adam

Cindy Adam

Operations Manager
P.O. Box 115, Grand Cayman, Cayman Islands

Summary

Seasoned Operations Manager with a proven track record of enhancing business plans, developing teams, and implementing strategic improvements to drive productivity and achieve positive outcomes. Recognized for exceptional leadership skills, effective communication, and the ability to build strong relationships across diverse cultural backgrounds.


Dedicated professional with a diverse skill set in administration, human resources, and community engagement, seeking a challenging role to propel organizational success. Experienced in administrative operations, human resources, customer service, public relations, media, and project management.

Overview

27
27
years of professional experience
6004
6004
years of post-secondary education

Work History

Clinic Operations Supervisor / Operations Manager

Cayman ABA Ltd.
11.2018 - Current
  • Responsible for all client scheduling and correspondence with patients' families, schools, and other stakeholders.
  • Performed all administrative duties and was responsible for maintaining patient records and correspondences.
  • Served as the point of contact for families and onboarding new patients.
  • Liaised with insurance companies to ensure patient eligibility, coverage, and pre-authorizations.
  • Liaised with the Health Services Authority, CINICO, the Needs Assessment Unit, and other stakeholders for patient referrals, financial assistance, and payments.
  • Coordinated documents, inspections, and ensuring all licensures (HPC, CPAM, BSP, Fire, etc.) are updated and renewed: clinicians and company.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
  • Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
  • Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
  • Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
  • Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
  • Reduced waste and optimized resource allocation with revamped inventory control system.
  • Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Completed biweekly payroll for 25 employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Implemented sustainability initiatives, reducing environmental impact.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Clinic Administrator / Marketing Coordinator

Marzouca Medical Clinic
09.2017 - 11.2018


  • Responsible for all Human Resources matters—immigration, pension, insurance, vacation, etc.—for a small clinic staff of five.
  • Performed all administrative duties and served as a personal assistant to Dr. Marzouca.
  • Liaised with insurance companies to ensure patient eligibility, coverage, pre-authorizations, and submitted claims.
  • Provided administrative support by maintaining complete patient documents.
  • Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
  • Reduced patient wait times by optimizing appointment scheduling and effectively managing staff workload.
  • Verified patients had positive experience by providing exemplary customer service.
  • Coordinated patient care services with staff, physicians, patients, and other practice departments.
  • Oversaw facility maintenance initiatives, ensuring a clean, safe environment for both patients and staff members alike.
  • Observed staff performance to monitor conflict management and performance skills.
  • Negotiated contracts with vendors, securing cost-effective deals that benefited both the clinic and its patients.
  • Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
  • Served as first point of contact with new and returning patients.
  • Implemented innovative marketing strategies to increase overall patient volume and attract new clients.
  • Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
  • Processed office payments by contacting patient insurance and establishing payment arrangements with patients.
  • Scanned and filed patient documents and files to provide accurate information to clinic staff.
  • Improved clinic efficiency by streamlining administrative processes and implementing new scheduling systems.
  • Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
  • Developed strong professional relationships with referring physicians, fostering a collaborative network that benefited all parties involved.
  • Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Budgeted for resources to control expenditure and maximize profits.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
  • Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
  • Planned and executed internal and external marketing events.
  • Boosted brand awareness with target customer demographics with social, print, and email campaigns.
  • Answered general marketing department inquiries by email, phone, and mail.
  • Coordinated public relations activities, securing positive press coverage for company initiatives.
  • Continually maintained and improved company's reputation and positive image in markets served.

Assistant Teacher / After School Program Assistant

St. Ignatius Catholic School
12.2009 - 08.2017
  • Acted as substitue teacher, responsible for the classroom when teacher was absent
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
  • Assisted in implementation of new learning tools, systems and materials.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Provided one-on-one and group-based learning support focused on student progress.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
  • Implemented differentiated instruction techniques to address diverse learning needs of the students in the class.
  • Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
  • Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
  • Liasied with other staff to coordinated the After-School Program, developing and implementing activities for the children

Office/Campaign Manager

United/Cayman Democratic Party
08.2007 - 12.2009

Development and Education Specialist

National Trust for the Cayman Islands
02.2005 - 08.2007

School Administrator/Office Manager/Teacher’s Aide

Grace Christian Academy
07.1998 - 12.2004

Education

Diploma - Community Development, Community Psychology

Alison
Canada
01.2025 - Current

The Credential of Business Management Certificate - Business Administration

London School of Business Administration
London, England
01.2025 - Current

Earned Teaching Certificate - Teaching English as a Foreign Language

TEFL International
Rennes, France
11-2003

Earned Certificate - Teaching Children with Attention Deficit Disorder and Attention Deficit Hyperactivity Disorder

Private Schools Association
Grand Cayman, Cayman Islands
10-2001

High School Diploma - with Honors in English and History

Triple C School
Grand Cayman, Cayman Islands
06-1998

Skills

    Operations management

    Customer relations

    Safety oversight

    Compliance management

    Human resources

    Excellent communication

    Teamwork and collaboration

    Attention to detail

    Multitasking and organization

    Policy implementation

    Performance monitoring

    Staff supervision

    Business administration

Interests

Traveling
Learning about other cultures/languages
Reading
Sports
Art
Youth related activities

Nationality

Caymanian

References

  • Anoush Pal, Cayman ABA Ltd., anoush@caymanaba.com
  • Dr. Joseph A. Marzouca, Marzouca Medical Clinic / Cayman Democratic Party, marzouca.clinic@gmail.com, 949-6631
  • Anna Winfindale, St. Ignatius Catholic School, spanner981@hotmail.com, 917-0636

Software

Google Workspace

BambooHR

Central Reach

Xero Accounting

Timeline

Diploma - Community Development, Community Psychology

Alison
01.2025 - Current

The Credential of Business Management Certificate - Business Administration

London School of Business Administration
01.2025 - Current

Clinic Operations Supervisor / Operations Manager

Cayman ABA Ltd.
11.2018 - Current

Clinic Administrator / Marketing Coordinator

Marzouca Medical Clinic
09.2017 - 11.2018

Assistant Teacher / After School Program Assistant

St. Ignatius Catholic School
12.2009 - 08.2017

Office/Campaign Manager

United/Cayman Democratic Party
08.2007 - 12.2009

Development and Education Specialist

National Trust for the Cayman Islands
02.2005 - 08.2007

School Administrator/Office Manager/Teacher’s Aide

Grace Christian Academy
07.1998 - 12.2004

Earned Teaching Certificate - Teaching English as a Foreign Language

TEFL International

Earned Certificate - Teaching Children with Attention Deficit Disorder and Attention Deficit Hyperactivity Disorder

Private Schools Association

High School Diploma - with Honors in English and History

Triple C School

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Cindy AdamOperations Manager