Dema Kassim
Louisville
Summary
Looking for a position with opportunity advancement in the case manager role at TSM to accomplish career goals and contribute to the efficiency of the team. I plan to enhance the success of your agency by utilizing my skills and experience to the fullest in the goal of achieving company mission. I am a Detail-oriented and committed to maintaining the highest quality control standards. Dedicated to serving individuals with special needs with utmost respect and consideration. Deep passion to help guide clients to their full potential. CPR and First Aid certified.
Overview
10
10
years of professional experience
Work History
Arabic Coordinator Administrator
Active Life
Louisville, KY
03.2024 - 06.2025
- Coordinated schedules and logistics for events, optimizing resource allocation and staff assignments.
- Facilitated communication between departments, enhancing collaboration and information sharing.
- Developed training materials for new hires, improving onboarding efficiency and staff readiness.
- Streamlined project workflows, resulting in increased productivity and reduced project turnaround times.
Case Manager
TCM
Louisville, KY
08.2022 - 03.2024
- Coordinated comprehensive care plans for clients, enhancing service delivery and client satisfaction.
- Assessed client needs and developed tailored interventions, ensuring effective support strategies.
- Monitored case progress through regular follow-ups, maintaining consistent communication with clients and providers.
- Collaborated with multidisciplinary teams to facilitate resource allocation and optimize client outcomes.
Caregiver
Access Adult health Care
Louisville, KY
01.2015 - 06.2023
- Assisted with transfer and mobility.
- Shopping and running errands.
- Maintaining a safe and comfortable home environment.
Marketing Coordinator
Access Adult health care
Louisville, KY
08.2021 - 08.2022
- Obtain New clients using multiple channels such as social media and in person marketing
- Collect all required information from clients and Fill out Map10
- Coordinate with caregivers and clients to ensure proper payroll matching and correct time reporting.
- Translated brochures and help with interpretation during medicate and TB assessments.
- Coordinate with suspended caregivers to restore their expired document, ex CPR, First Aid, Car insurance Driver license, TB Assessment and Dail exam.
Arabic Administrator
Access Adult health Care
Louisville, KY
06.2020 - 08.2021
- Onboard new caregiver
- Coordinate with clients to ensure all paperwork is properly submitted
- Solve problems for caregivers and clients.
- Do payroll.
- Do billing.
- Quality calls.
Education
Associate of Art -
Jefferson Community and Technical College
Louisville, KY05-2020
Bachelor of Science - Psychology
University of Louisville
Louisville, KY12-2022
Skills
- Data entry - Excellent
- Office administration - Excellent
- Patient confidentiality - Excellent
- Creative problem solving - Very Good
- Multi-line phone talent - Excellent
- MS Office proficiency - Very Good
- Customer Service - Excellent
Languages
Arabic - Native
English - Very Good
Timeline
Arabic Coordinator Administrator
Active Life
03.2024 - 06.2025
Case Manager
TCM
08.2022 - 03.2024
Marketing Coordinator
Access Adult health care
08.2021 - 08.2022
Arabic Administrator
Access Adult health Care
06.2020 - 08.2021
Caregiver
Access Adult health Care
01.2015 - 06.2023
Associate of Art -
Jefferson Community and Technical College
Bachelor of Science - Psychology
University of Louisville