Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elise (Lisa) James

Lexington

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Overview

32
32
years of professional experience

Work History

Patient Access Coordinator

Baptist Health Hospital
Lexington
02.2024 - Current
  • Coordinated with clinical staff to ensure timely completion of registration process.
  • Maintained accurate patient records, including registration data in computer systems.
  • Collected payments for services rendered and processed credit card transactions accurately and efficiently.
  • Adhered to HIPAA guidelines when handling confidential patient information.
  • Collaborated with other departments within the organization to ensure seamless transition of patients through their healthcare journey.
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Provided directions and information to patients and families, enhancing their hospital experience.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Explained policies, procedures and services to patients.
  • Verified patients' insurance and payment methods during admissions or check-in processes.

Laboratory Technician

Baptist Health Hospital
Lexington
01.1994 - 01.2024
  • Assisted with training new lab technicians on proper operation of instruments, safety protocols, and other relevant topics.
  • Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
  • Resolved customer complaints relating to laboratory services in a timely manner.
  • Performed routine maintenance tasks such as cleaning glassware, changing filters.
  • Prepared specimens and forms for transport to outside laboratories.
  • Kept lab space and equipment clean to prevent contamination with hazardous substances.
  • Monitored safety compliance within the laboratory environment to ensure adherence to regulations.
  • Processed specimens following established protocols while adhering to strict safety standards.
  • Maintained detailed records of test results for review by supervisors or other personnel as required.
  • Ensured that all laboratory areas were kept clean and orderly at all times.
  • Documented all experimental procedures and results in an organized manner for future reference.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Communicated with outside parties and laboratory management regarding test results.
  • Gathered biological samples for laboratory tests.
  • Assisted and instructed other laboratory technicians.

Community Education Coordinator

Baptist Health Hospital
Lexington
02.2021 - 03.2023
  • Organized and facilitated educational workshops for healthcare professionals, students, and community members.
  • Maintained detailed records of all events related to community education activities.
  • Collaborated with other departments within the organization to ensure alignment of educational objectives.
  • Conducted research on current trends in healthcare education.
  • Provided guidance and support to community members in accessing healthcare services.
  • Designed marketing materials promoting upcoming events or classes offered through the organization.
  • Developed and implemented community education programs to address local health needs.
  • Recruited, trained and evaluated part-time staff and volunteers; directed professional development activities.

Laboratory Technician

Baptist Health Hospital
Lexington
03.2003 - 07.2021
  • Assisted with training new lab technicians on proper operation of instruments, safety protocols, and other relevant topics.
  • Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
  • Conducted quality control testing on incoming materials to ensure accuracy of results.
  • Resolved customer complaints relating to laboratory services in a timely manner.
  • Performed routine maintenance tasks such as cleaning glassware, changing filters.
  • Collected samples from various sources for analysis in accordance with established guidelines.
  • Provided technical support to colleagues regarding methods used in experiments or data interpretation.
  • Reviewed literature related to assigned projects to stay informed about current developments in the field.
  • Monitored safety compliance within the laboratory environment to ensure adherence to regulations.
  • Processed specimens following established protocols while adhering to strict safety standards.
  • Managed inventory levels by ordering supplies and ensuring stock is available when needed.
  • Ensured that all laboratory areas were kept clean and orderly at all times.
  • Participated in regular meetings with staff members to discuss progress on research initiatives.
  • Completed lab tests and communicated results to supervising staff.
  • Prepared test samples and obtained and recorded test data in accordance with standards.
  • Communicated with outside parties and laboratory management regarding test results.
  • Handled administrative tasks for laboratory staff and overall operations.
  • Assisted and instructed other laboratory technicians.
  • Prepared specimens and forms for transport to outside laboratories.
  • Collected and organized data to perform data analysis and prepare technical reports.
  • Attended lab meetings to participate in research discussions.
  • Ensured compliance with regulatory requirements and accreditation standards, contributing to successful laboratory audits.
  • Cleaned and prepared lab equipment for solutions, specimens and samples.
  • Kept lab space and equipment clean to prevent contamination with hazardous substances.

Education

High School Diploma -

Stratford Career Institute
Lexington, Ky
05-2010

Skills

  • Patient registration
  • Insurance verification
  • Payment processing
  • HIPAA compliance
  • Patient record management
  • Customer service

Timeline

Patient Access Coordinator

Baptist Health Hospital
02.2024 - Current

Community Education Coordinator

Baptist Health Hospital
02.2021 - 03.2023

Laboratory Technician

Baptist Health Hospital
03.2003 - 07.2021

Laboratory Technician

Baptist Health Hospital
01.1994 - 01.2024

High School Diploma -

Stratford Career Institute

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Elise (Lisa) James