Gabrielle Wallace
Elizabethtown
Summary
I am a dedicated shift supervisor. I work hard, and I am able to give and receive instruction. Proven ability to enhance customer satisfaction, handle money, and provide accurate inventory counts. I am skilled in training staff, creating a positive environment for customers and staff, and finding creative solutions to problems. I am detail-oriented, and I am known for my strong communication skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Feeders Pet Supplies
Elizabethtown
01.2025 - Current
- Supervised daily operations and ensured staff adhered to company policies.
- Trained new employees on customer service techniques and product knowledge.
- Managed inventory levels and organized merchandise displays for optimal visibility.
- Assisted customers with product selections and provided detailed information.
- Resolved customer complaints promptly, ensuring a positive shopping experience.
- Monitored store cleanliness and maintained a safe working environment for employees.
- Supported management in implementing promotional events and seasonal sales initiatives.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Assisted upper management with daily operations to meet standards of service and quality.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Conducted weekly inventory of supplies, equipment, and food items.
- Maintained accurate records of daily transactions and deposits.
- Taught staff upselling techniques to meet revenue targets.
Food and Beverage Supervisor
Elizabethtown Sports Park
Elizabethtown
09.2024 - Current
- Supervised daily food and beverage operations for large events.
- Trained staff on food safety and service procedures.
- Ensured compliance with health and safety regulations.
- Resolved customer inquiries and service issues effectively.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Trained new hires in proper food handling techniques and safety regulations.
- Investigated customer complaints promptly and took corrective action as needed.
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
- Assisted kitchen staff with preparing meals during peak hours or when personnel shortages occurred.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
Sales Associate
Old Navy
Elizabethtown
07.2023 - 10.2023
- Assisted customers in selecting merchandise and provided product information.
- Operated cash register and processed transactions accurately and efficiently.
- Maintained store cleanliness and organized merchandise on the sales floor.
- Handled customer inquiries and resolved issues promptly and professionally.
- Restocked shelves and ensured product availability for customers.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Elizabethtown High School
Elizabethtown, KY05-2025
Associate of Arts - General Studies
Elizabethtown Community And Technical College
Elizabethtown, KYSkills
- Customer service
- Inventory management
- Team leadership
- Cash handling
- Time management
- Communication skills
- Document management
- Conflict resolution techniques
- Know how to gather information and use it
- Shift leadership
- Creative problem solving
Certification
BLS Provider
Affiliations
Lady Panthers Lacrosse
Timeline
Shift Supervisor
Feeders Pet Supplies
01.2025 - Current
Food and Beverage Supervisor
Elizabethtown Sports Park
09.2024 - Current
Sales Associate
Old Navy
07.2023 - 10.2023
High School Diploma -
Elizabethtown High School
Associate of Arts - General Studies
Elizabethtown Community And Technical College