Jacqueline Kavanaugh
Louisville
Summary
Over 20 years of experience in medical billing and accounts receivables, excelling at navigating challenges and bringing a proactive approach to new tasks. Strong problem-solving skills, adaptability, creativity, and results-oriented mindset have been key to success. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
AR Representative II
U of L Physicians
10.2023 - Current
- Responded to questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Recovered over 99k in initially denied claims.
- Identify trends in denials, contact payer to confirm error/project and inform management.
- Daily use of multiple systems to review denial issue, gather medical records, update insurances as needed, and send out claims and appeals as necessary.
AR Representative
Maryhurst
07.2021 - Current
- Verified discrepancies and resolved clients' billing issues
- Updated aging reports based on daily audits.
- Processed incoming payments from Medicare, Medicaid and Commercial insurance.
- Resolved issues through active listening and open-ended questioning.
- Complete daily process adjustments to maintain accuracy.
- Reconciled daily AR ledger and verified proper posting.
Medical Billing Coordinator
Signature Healthcare
03.2020 - 10.2021
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Oversaw 4 locations, Worked closely with the business office managers doing various reporting and projects.
- Month end reporting and meetings with all lines of business.
Education
Certificate in Communication -
Jefferson Community College
01.2015
Certificate in Social Behavioral Science - undefined
Jefferson Community College
01.2015
High School Diploma -
Praise Christian Academy
01.1998
Skills
- Healthcare administration experience
- CPT code identification
- Ledger management expertise
- Data acquisition
- Financial account reconciliation
- Health insurance verification expertise
- Experienced in ICD coding practices
- Accounts receivable processing
- Microsoft software proficiency
- Simultaneous system navigation
- Dispute resolution
Timeline
AR Representative II
U of L Physicians
10.2023 - Current
AR Representative
Maryhurst
07.2021 - Current
Medical Billing Coordinator
Signature Healthcare
03.2020 - 10.2021
Certificate in Social Behavioral Science - undefined
Jefferson Community College
Certificate in Communication -
Jefferson Community College
High School Diploma -
Praise Christian Academy
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