Hi, I’m
Katherine E. Phillips
Administrative Officer
Savannah,Grand Cayman
Summary
As a part-time student, I spare no effort to stretch myself in study and strive to be actively involved in the community. My goal to further my studies will hopefully lead me to fulfillment and satisfaction and allow me to reach my career goals.
Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience.
Overview
33
years of professional experience
Work History
Cayman Islands Customs Border Control CBC
ACSO Administrative Customer Service Officer
10.2004 - 11.2024
Job overview
- Company Overview: Assist customers with Customs online services COLS Collection of duties
- Collection of duties
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cayman Islands Govt (H.M.Customs)
Talley Clerk & Customs Officer Support
01.2000 - 09.2008
Job overview
- Company Overview: Sections: Admin, Seaport, Collections, Courier, Parcel Post, Airport
- Sections: Admin, Seaport
- Collections, Courier , Parcel Post
- Data input into CTSS & TRIPS system
- Provided assistance to the accountants dept
- Recorded the transactions of Seaport Office
- Prepared financial statements for Seaport Office for auditors , Finance Manager
- Receptionist duties, assist customers with inquires , inbound & outbound clearance from main port, assist officers with collection / record of evidence for case files ( Seaport)
- Reduced data entry errors with meticulous attention to detail while inputting shipment information into the company''s database.
- Collection of duties, fees, prepare an make bank deposits for Seaport office
- Conduct Searches of persons for prohibited drugs , contraband (Seaport)
- Sections: Admin, Seaport, Collections, Courier, Parcel Post, Airport
- Signed for items to show receipt, tallied out shipments and completed documents after verifying proper markings, tags and labels on supplies containers.
- Prevented the smuggling of illegal goods through diligent inspection of vehicles, luggage, and cargo containers.
- Conducted risk assessments on incoming shipments, prioritizing those requiring further examination based on potential threat levels.
- Ensured accurate collection of duties and taxes on imported goods through meticulous record-keeping procedures related to tariffs classifications.
- Protected public health by identifying prohibited food products during agricultural inspections, preventing the spread of harmful diseases or pests.
- Streamlined customs clearance process for legitimate travelers, reducing wait times at ports of entry.
- Safeguarded economic interests by monitoring compliance with trade agreements, identifying potential violations, and initiating appropriate enforcement actions.
- Detected fraudulent documents and impersonations through expert knowledge of passport verification techniques, leading to the arrest of numerous identity thieves and fraudsters.
- Enhanced border security by conducting thorough inspections and investigations of suspicious cargo and individuals.
- Collaborated with local and federal law enforcement agencies to apprehend criminals attempting to cross borders illegally.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
A.L.Thompson’s
Customer Service Representative
01.1999 - 10.2004
Job overview
- Sales to both residential and commercial clientele
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Royal Bank of Canada
Customer Service Representative
01.1992 - 01.1998
Job overview
- Provided general assistance to customers
- Assist foreign exchange section by preparing drafts money orders
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
First Cayman Bank Ltd
Asst Branch Manager (Sub Branch), Accounting Assistant, Teller Supervisor
01.1992 - 01.1994
Job overview
- Provided assistance to the accountant
- Supervised tellers daily transactions
- Recorded the transactions for sub branch , prepared statements / journals for auditors , managers, accountant for sub branch
Education
Penn Foster, Online
Criminal Justice Bachelors’ from Law
Penn Foster, Online
Paralegal from Law
Penn Foster, Online
Paralegal Cert.
12-2020
Thomas Jefferson Sr.High, Port Arthur, Tx
High School
06.1992
Cayman Islands High School
High School
06.1990
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Records maintenance
- Payment processing
- Service recommendations
- Database research
- Database management
- Logistics coordination
- Administrative support
- Customer relations
- Customer relationship management (CRM)
- Follow-up skills
Personal Information
Date of Birth: 12/03/74
References
- Mrs. Ina Ramos / Ms. Sherry Ebanks, 345-949-4600
- Mrs. Mitizie Ritch – Bailey
- Mr. Lennie C. Jackson Branch Manager, 345-929-6611
- Mr. Paul Nixon, Manager, 345-949-8722
- Mr. Bruce Smith, Director of CBC
- Mr. Jeff Jackson, Deputy Collector, 345-516-5348
- Mrs. Vivine Mohanty, Asst Director Collections, 916-3336
- Mrs. Rochelle Hamilton, Asst Director Collections
- Mr. Mark Ebanks, Senior CBC Airport
- Mrs. Jessie O’Donnell, Snr Immi Officer, 345-925-8440
- Mrs. Briana Ebanks, CO HR
- Mr. Wesley Howell, Chief Officer Customs
- Mrs. Simone Mamby, CBC HR Manager
Activities
Member of student counsel – Thomas Jefferson Sr. High, Swimming, Reading, Cycling, Cooking, Member of Rotaract Blue Grand Cayman / CITA
Timeline
ACSO Administrative Customer Service Officer
Cayman Islands Customs Border Control CBC
10.2004 - 11.2024
Talley Clerk & Customs Officer Support
Cayman Islands Govt (H.M.Customs)
01.2000 - 09.2008
Customer Service Representative
A.L.Thompson’s
01.1999 - 10.2004
Customer Service Representative
Royal Bank of Canada
01.1992 - 01.1998
Asst Branch Manager (Sub Branch), Accounting Assistant, Teller Supervisor
First Cayman Bank Ltd
01.1992 - 01.1994
Thomas Jefferson Sr.High
High School
Cayman Islands High School
High School
Penn Foster
Criminal Justice Bachelors’ from Law
Penn Foster
Paralegal from Law
Penn Foster
Paralegal Cert.
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