MICHELLE JOHNSON-EBANKS
Cayman Islands,West Bay
Summary
Hardworking professional experienced in challenging border protection work. Compassionate toward struggling individuals, firm in combatting illegal activity and unwavering in integrity. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
CBC Officer
Cayman Islands Customs & Border Control
Cayman Islands, George Town
05.2018 - Current
- ·Baggage search, seize and detain goods, and arrest any person who breaks the law;
- Collect, analyze and disseminate intelligence, assessments of information; deterring, identifying, and preventing the evasion of duty, fees, etc.
- Operates X-Ray Scanner, which is used to detect drugs, weapons, cash, explosives, biological, organic, metals, and chemical material, etc.; and
- Border Control & Security – AML/CTF compliance.
- Monitor the daily filling records for all airlines manifest arriving and departure flights, and also issuing of fines for airlines none compliance.
- sorting seized and abandon prohibited and restricted goods in preparation to the Kings warehouse transfer.
- Report and statement taken in regards to arrest, and incidents.
- Monitored borders for illegal crossings and contraband smuggling activities.
- Confiscated unauthorized agriculture goods from travelers attempting to bring it into the island.
- Identified fraudulent documents presented by travelers during inspections.
- Interpreted and explained laws and regulations to none english speaking travelers.
Accounts Clerk
Cayman Islands Customs Agency
Cayman Islands, George Town
11.2016 - 04.2018
- Maintained accurate records of customer payments and account balances.
- Reconciled bank accounts on a daily basis.
- Researched account discrepancies when needed to resolve issues in a timely manner.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Received and recorded cash, checks and transfers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Processed invoices and payments to suppliers promptly and accurately.
- Analyzed financial data to identify trends or issues requiring attention.
Sales Associate/Store Supervisor
Cayman Fashion Group (NKY)
Cayman Islands, West Bay
09.2014 - 10.2016
- Developed promotional strategies to increase sales volume.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Tracked orders from vendors to ensure timely arrival of goods.
- Built lasting client relationships by organizing and planning sales events.
- Trained, managed and motivated employees to promote professional skill development.
- Ensured all documents related to shipments were accurate before sending out orders.
- Supervised work of cashiers, training new team members and monitoring performance.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
Sales Associate
Diamond International
Cayman Islands, George Town
09.2013 - 08.2014
- Restocked shelves as needed to ensure sufficient inventory levels.
- Provided accurate information about products, prices and services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
- Bagged or packaged purchases and wrapped gifts.
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Photo Sales Associate
Dolphin Discovery
Cayman Islands, West Bay
01.2013 - 09.2013
- Responsible for selling photos to customer’s that have been swimming with the dolphin, ensure that customers are happy with their swim and visit to dolphin discovery
- Also responsible for taking photos with customer’s while swimming with the dolphin, ensure that cameras is being kept clean and memory card available for the next photo shoot of the swimming activities
- Ones I have taking photos rush back to store to up load the photos on to the computer so the customers can take a look and choose they photos for purchase
- At the end of the shift and before leaving work I put cameras and SD cards back to their correspondence place.
- Greeted customers and provided exceptional customer service.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Attend workshops or seminars related to photography techniques and technology advancements.
- Set up lighting equipment and adjust camera settings to capture desired images.
- Assist in planning setup of shoots including location scouting.
Customer Service Representative
Kirk Marine
Cayman Islands, George Town
11.2011 - 05.2013
- Responsible for front-end operations to include accurate sales of over thousands daily, credit card transactions enter cash or checks payments to different accounts, balancing of cash sales
- Answering and directing telephone calls inquiries, Responsible for upkeep and presentation of store which include, display of products, coordinating clothing styles and arranged clothing in numerical order
- Fishing supply and coordination of storage room activities
- Assisted customers over the phone and transferred calls to their required departments
- Also help customers with boat parts, cleaning supply for boats and assisting customers with boat or SeaDoo sales.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Office Administrative Assistant
J n H Construction
Cayman Islands, West Bay
05.2008 - 12.2010
- Created PowerPoint presentations for internal use or external clients when required.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Received and distributed mail, letters and packages.
- Provided HR administrative assistance to management team.
- Created expense reports, tracked invoices, and processed payments.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Maintained confidentiality of sensitive data in accordance with company policies.
Customer Service Agent/Store Supervisor
Cyber Café Internet Store
Honduras, Guanaja Bay Islands
03.2001 - 11.2004
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming calls promptly and professionally within company standards.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Resolved customer complaints quickly and efficiently.
- Identified opportunities to improve customer service processes and procedures.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to managers.
- Assigned tasks to staff according to workload requirements.
- Supervised work of cashiers, training new team members and monitoring performance.
Education
Attained High School Diploma
Online
Skills
- Integrity and Honesty
- Excellent Communication
- Excellent Problem-solving abilities
- Maintaining confidentiality
- Excellent Customer Service
- Self-Motivated
- Reliable & Dedicated
Cxcpasses - Subjects
- Mathematics
- English
- Spanish
- Combined science
- Geography
- Information Technology
- Child Development
- Biology
- Food and Nutrition
Affiliations
I am a person that pursue learning through many resources, whether it be in-house, online. I am passionate about law enforcement, I have the ability to work independently and self-motive, and passionate about encourage my team members to learn as much skills or techniques possible, I have the ability to exercise discretion and maintain confidentiality in all aspects. I have a high level of customer service proficiency by delivering top quality customer service. I have developed interpersonal, problem solving and conflict resolution skills, I am computer literate. I have a proven record of being a hardworking, dedicated, enthusiastic, honest and reliable professional who maintains professionalism at all times. I also has a proven record of proper time-management skills.
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
CBC Officer
Cayman Islands Customs & Border Control
05.2018 - Current
Accounts Clerk
Cayman Islands Customs Agency
11.2016 - 04.2018
Sales Associate/Store Supervisor
Cayman Fashion Group (NKY)
09.2014 - 10.2016
Sales Associate
Diamond International
09.2013 - 08.2014
Photo Sales Associate
Dolphin Discovery
01.2013 - 09.2013
Customer Service Representative
Kirk Marine
11.2011 - 05.2013
Office Administrative Assistant
J n H Construction
05.2008 - 12.2010
Customer Service Agent/Store Supervisor
Cyber Café Internet Store
03.2001 - 11.2004
Attained High School Diploma
Online
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