Keeley Coffey
Albany
Summary
Compassionate Community Support Associate with hands-on experience in providing comprehensive support to community members. Strengths include active listening, conflict resolution, and social perceptiveness. Significant impact made in previous roles by implementing effective programs aimed at promoting mental health and well-being.
Overview
3
3
Certifications
8
8
years of professional experience
Work History
Community Support Associate
Brighter Future Therapy Center
Albany
04.2024 - Current
- Assisted clients with daily living activities and personal care needs.
- Coordinated communication between clients, families, and therapy staff.
- Maintained accurate documentation of client interactions and services provided.
- Offered emotional support during difficult times or periods of transition for clients.
- Adhered to all confidentiality protocols while interacting with clients.
Customer Service Representative
Senture Connect
Monticello
01.2022 - 04.2024
- Assisted customers with inquiries through various communication channels.
- Documented customer interactions in the company database accurately.
- Handled high-volume calls while maintaining professionalism and patience.
- Followed up with customers to ensure resolution of their issues promptly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Cashier
Payless Shell
Monticello
02.2018 - 01.2022
- Processed customer transactions quickly and accurately at Payless Shell.
- Managed cash register and maintained balanced cash drawer during shifts.
- Assisted customers with inquiries and provided product information effectively.
- Resolved customer complaints professionally, enhancing overall shopping experience.
- Performed other duties as assigned by management.
Education
Mental Health Counseling
Lindsey Wilson College
Columbia, KYSkills
- Client advocacy
- Emotional support
- Crisis intervention
- Effective communication
- Time management
- Mental health
Certification
CPR
Timeline
Community Support Associate
Brighter Future Therapy Center
04.2024 - Current
Customer Service Representative
Senture Connect
01.2022 - 04.2024
Cashier
Payless Shell
02.2018 - 01.2022
Mental Health Counseling
Lindsey Wilson College