Kendall Cates
Lexington,KY
Summary
Dedicated to optimizing patient satisfaction, safety, and wellness. Consistently provides exceptional care to individuals from diverse backgrounds. Skilled in effectively addressing customer requests, needs, and concerns. Strives to maintain a high level of customer satisfaction. Displays a strong sense of judgment and handles work-related duties with utmost professionalism. Experienced in supporting personal needs and promptly responding to emergencies while closely observing responses.
Overview
6
6
years of professional experience
Work History
Server
Bluegrass Hospitality Group (BHG)- Drake's
08.2023 - Current
- Works to ensure guest satisfaction 100% of the time
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Patient Safety Companion
Bon Secours Mercy Health
05.2022 - 12.2022
- Followed all company policies and provided around the clock supervision to patients with behavioral issues, confusion, or those with a fall risk
- Improved patient satisfaction by providing compassionate care and addressing individual needs.
- Provided emotional support to patients during difficult moments, fostering trust and comfort in the healthcare setting.
Retail Associate
The Dirt Road
05.2020 - 07.2021
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Recreational Leader
City of Paducah Parks and Recreation Department
05.2019 - 07.2019
- Gave clear instructions to activity and program participants to ensure they had fun and were safe
- Kept track of dietary restrictions and allergies, ensuring participants received the proper meals and snacks
- Collaborated with fellow staff members to develop a well-rounded schedule of recreational offerings, resulting in higher attendance rates.
Education
Bachelor of Arts - Psychology
University of Kentucky
Lexington, KY05-2025
High School -
McCracken County High School
Paducah, KY01.2021
Skills
- Conflict resolution
- Strong work ethic
- Exceptional customer service
- Behavioral observation
- Basic life support
- Mental health awareness
- Safety training
- Disability services
Accomplishments
- Presented research on Melatonin Use at Undergraduate Research Showcase Spring 2022
Research Experience
Undergraduate Research Assistant in Family, Adoption, and Diversity (FAD) Lab January 2023- May 2024
- Worked on research projects including QPAL (Queer Parents and Adolescent Lives) and CAFS (Contemporary Adoptive Families Study)
- Performed many tasks including qualitative coding, study recruitment, and group discussion
Internship
John W. Boone Summer 2023 Undergraduate Internship
- Summer Undergraduate Research Internship
- Worked within FAD Lab to further develop existing research projects
Timeline
Server
Bluegrass Hospitality Group (BHG)- Drake's
08.2023 - Current
Patient Safety Companion
Bon Secours Mercy Health
05.2022 - 12.2022
Retail Associate
The Dirt Road
05.2020 - 07.2021
Recreational Leader
City of Paducah Parks and Recreation Department
05.2019 - 07.2019
Bachelor of Arts - Psychology
University of Kentucky
High School -
McCracken County High School
Similar Profiles
Judge MaddenJudge Madden
Bartender at Drake's Hollywood, Vandelay Hospitality GroupBartender at Drake's Hollywood, Vandelay Hospitality Group
Rebekkah NajeraRebekkah Najera
Server / Bartender at Drake's BHGServer / Bartender at Drake's BHG
Bonnie BaumgardnerBonnie Baumgardner
Managing Partner at Bluegrass Hospitality GroupManaging Partner at Bluegrass Hospitality Group