Latosha Hurt
Paducah
Summary
Proven Patient Access Coordinator with a track record of enhancing operational efficiency at Mercy Health-Western Kentucky Orthopedics. Expert in insurance verification and maintaining HIPAA compliance, I excel in multitasking and fostering a caring environment. Demonstrated adaptability by implementing an electronic health record system, significantly improving data management and patient care.
Overview
6
6
years of professional experience
Work History
Patient Access Coordinator
Mercy Health-Western Kentucky Orthopedics
01.2024 - Current
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
Registration Representative
Orthopaedic Institute of Western Kentucky
07.2021 - Current
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
Medical Assistant
Contemporary OBGYN
09.2023 - 10.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Registration Representative
Jackson Purchase Medical Center
05.2018 - 07.2021
- Secured confidential patient information from unauthorized access.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
Education
No Degree - Diagnostic Medical Sonography
Western Kentucky Community Tech College
Paducah, KYHigh School Diploma -
Hickman County High School
Clinton, KY05.2017
Skills
- Strong Organization
- Patient Registration
- Insurance Verification
- Problem-Solving
- Multitasking and Organization
- Registration and Admissions
- Phone and Email Etiquette
- Insurance Billing
- Reliability
- Caring and Empathetic
- Adaptability and Flexibility
Timeline
Patient Access Coordinator
Mercy Health-Western Kentucky Orthopedics
01.2024 - Current
Medical Assistant
Contemporary OBGYN
09.2023 - 10.2023
Registration Representative
Orthopaedic Institute of Western Kentucky
07.2021 - Current
Registration Representative
Jackson Purchase Medical Center
05.2018 - 07.2021
No Degree - Diagnostic Medical Sonography
Western Kentucky Community Tech College
High School Diploma -
Hickman County High School
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