Lauren Bagwell
Lexington
Summary
Detail-oriented Surgery Scheduling Coordinator with a proven track record in managing complex schedules and enhancing patient management processes. Skilled in using scheduling software to streamline appointment bookings and ensure compliance with HIPAA regulations.
Overview
5
5
years of professional experience
Work History
Surgery Scheduling Coordinator
CHI St Joseph East
Lexington
10.2023 - Current
- Scheduled surgeries for six hospitals, with multiple surgeons' offices per facility.
- Coordinated surgery schedules for multiple departments and specialties.
- Managed patient appointments and ensured accurate documentation of procedures.
- Liaised with surgical teams to confirm availability and resources needed.
- Utilized scheduling software to streamline appointment booking processes.
- Assisted in training new staff on scheduling protocols and systems.
- Maintained up-to-date records for all scheduled surgeries and patient interactions.
- Worked closely with doctors' offices to coordinate patient referrals for surgery services.
- Reviewed incoming requests from physicians regarding potential surgeries, confirming that they meet eligibility criteria.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Attended meetings with hospital staff members to discuss new policies or procedures related to surgical scheduling.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Scheduler
Kentucky Cardiology
Lexington
01.2021 - 10.2023
- Checked patients in, ensured their information was correct and up to date, and took insurance information and copayments.
- Checked patients out, scheduled follow-ups, ordered any testing, and sent testing to the insurance company to be authorized.
- Scheduled patients for multiple tests on one day, including heart catheters, vein procedures, and any hospital testing.
- Handled both incoming and outgoing referrals.
- Took phone calls and directed patients to the right department, or helped answer their questions.
- Trained new hires.
- Organized the providers' scheduler with people wanting to come in and have meetings with them.
- Organized schedules for multiple departments to ensure operational efficiency.
Education
High School Diploma -
Lafayette
Lexington, KY12-2015
Associate of Science - Business
Sulllivan Univeresity
Louisville, KYSkills
- Scheduling software
- Patient coordination
- Resource management
- Eligibility verification
- HIPAA compliance
- Customer service
- Time management
- Communication skills
- Training new staff
- Detail orientation
- Appointment management
- Data entry accuracy
- Procedure scheduling
- Calendar management
- Surgical care
- Insurance verification
- Problem solving
- Office administration
- Teamwork orientation
- EHR systems expertise
- Payment collection
- Copay collecting
- Verifying insurance
- Schedule coordination
- Patient relations
- Software familiarity
- Checking in patients
- Updating charts
- Following up with patients
- Documentation scanning
- Maintaining confidentiality
- Scheduling expertise
- Teamwork
Timeline
Surgery Scheduling Coordinator
CHI St Joseph East
10.2023 - Current
Scheduler
Kentucky Cardiology
01.2021 - 10.2023
High School Diploma -
Lafayette
Associate of Science - Business
Sulllivan Univeresity