Mariha Jamison
Louisville
Summary
Dedicated professional with strong customer service skills and experience in training new employees. Proven ability to develop effective training materials and processes, ensuring high team performance and client satisfaction.
Overview
19
19
years of professional experience
Work History
Post Entry Analyst/Trainer
UPS Customhouse Brokerage
Louisville
06.2025 - Current
- Facilitated hands-on training sessions for new employees.
- Coordinated feedback sessions to assess training effectiveness.
- Developed training materials for various workshops and sessions.
- Collaborated with departments to identify specific training needs.
- Maintained up-to-date knowledge of industry trends and best practices.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Documented all training activities including attendance records, feedback forms, surveys.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
- Designed and developed training materials for new employees in the organization.
- Assisted with developing online learning modules for remote learners.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Created and offered additional materials to enhance training.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
Post Entry Specialist
UPS Customhouse Brokerage
Louisville
04.2022 - Current
- As a post-entry specialist, I am tasked with reviewing and submitting disputes received from the customer (shipper/importers) as well as internal requests.
- I am trained to process entries from cradle to grave.
- Disputes include, but are not limited to... Changes to classification, value, country of origin, shipper's MID, adding or removing invoice items, IOR.
- Types of claims - PSC (payment, refund, non-revenue), 520D, CBP 19, Supplemental duty bill, entry rejects, entry cancellations.
- Processed new disputes and verified accuracy of all data.
- Investigated discrepancies between actual receipts versus expected items ordered.
- Ensured compliance with company policies and procedures relating to shipping and receiving processes.
- Reconciled discrepancies between physical count of goods received versus what was recorded in the system.
- Maintained data entry requirements by following data program techniques and procedures.
- Identified, corrected, and reported data entry errors.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Obtained scanned records and uploaded into company databases.
- Prepared source data by compiling necessary documents, files and information at start of each new project.
- Screened and regularly answered calls to provide assistance to important clients.
- Determined appropriate databases for completed documents and transferred files electronically.
- Researched and obtained further information for incomplete documents.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Translated written documentation and notes into emails and other types of correspondence.
- Shared incomplete and deficient data sets with supervisors for resolution.
- Kept detailed notes during meetings and relayed information to co-workers through email.
Rating Analyst
UPS Customhouse Brokerage
Louisville
09.2019 - Current
- Classified commodities importing to the U.S. based on the USHTS.
- Identified and held entries that required PGA programs to provide additional information to US Customs.
- Communicate with importers/shippers when additional information is required.
- Ensure that entries are cleared with valid information to avoid untimely delays in delivery.
- I have also coordinated distribution of work on Saturdays, making sure all weekend entries were released or properly held by the end of each workday.
- Developed detailed models to accurately forecast future performance based on historical data.
- Reviewed regulatory filings to ensure compliance with applicable laws, regulations, and policies.
- Maintained up-to-date knowledge of industry developments and best practices related to ratings analysis.
- Managed client relationships by responding promptly to inquiries regarding rating changes or outlooks.
- Identified opportunities for process improvements that could enhance workflow efficiency or accuracy.
- Coordinated with colleagues from different teams during the rating process.
- Monitored and maintained compliance with internal controls and government regulations.
Customer Service Representative
First Source LLC
Louisville
12.2017 - 03.2019
- I answered inbound calls from Clients and doctors in regards to insurance benefits and eligibility as well as claims! I also processed claims to pay out.
Agent Support Specialist
Humana inc
Louisville
08.2017 - 12.2017
- Answer inbound calls and assist agent with testing to insure compliance as well as looking into active insurance clients to make sure that the agent is being paid and their clients have active healthcare
- Checking bank accounts
Fraud Analyst
Teleperformance
Louisville
02.2015 - 07.2017
- Monitor accounts for fraudulent activity with USAA bank! Duties also included taking steps to secure a person's identity in case of identity fraud accured! Placing layers of security on a person's account to flag the system if any attempts were made to commit fraud on the account
- Assessed customer and client data to detect potential fraud risks.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Developed procedures for the prevention, detection, investigation, and reporting of fraudulent activities.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
- Provided training and guidance on best practices in fraud detection and prevention.
- Maintained up-to-date knowledge of relevant federal laws regarding fraud prevention.
- Documented all investigative findings in a clear, concise manner for senior management review.
- Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior.
- Identified areas where additional controls could be implemented to prevent future fraud incidents.
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
Food Runner
Levy Restaurants
Louisville
04.2008 - 06.2008
- Make sure food line is stocked and hot at all times
- Assist the guest to insure that they are comfortable at all times
Childcare Provider
Mariha's in Home Childcare
Louisville
07.2007 - 04.2008
- Assisted children in their daily needs and wants
- Served food and taught the basic early childhood development skills
- Prepared children for transition from in home facility to a licensed facility
Childcare Provider
Southside Christian
Louisville
10.2006 - 01.2008
- Provide care to the two and three year old children
- Perform potty training techniques
- Teach the two and three year old curriculums (Along the lines of numbers and letters)
- Serve food and insure that all children are happy and learning while under my care
Education
None - Healthcare administration
Brown Mackie College-Louisville
Louisville, KY12.2015
Associate in Healthcare administration -
Jefferson Community and Technical College
Louisville, KY04.2013
GED -
Ahrens Learning Center
Louisville, KY05.2009
GED -
to Healthcare Training Program
03.2009
Iroquois High School
09.2002
Skills
- Customer support, customer service, desktop support, help desk, call center, CSR, data entry, Apple, direct support, customer care
- Skills: great customer service skills, dependable and reliable, great team player, and good communication skills
- Spreadsheet creation
- Data validation
- Deadline-oriented
- Software troubleshooting
- Error detection
- Source validation
- Excel formulas
- Data collection
- Report preparation
- Data entry
- Data auditing
- Field classification
- Collecting information
- Proficient with Outlook and Excel
- Data input
- Staff assistance
- Document scanning
- Data entry software
- Microsoft Office expertise
- Keyboard shortcuts
- Quality control
- Data security
- Excel expertise
- Project management
- Assisting with training others on the team
- Assisting with the creation of GCS
- Testing different event types and functions for accuracy
- Reviewing letters, billing adjustments, and comparing to the PEMS system
- Identifying issues with GCS that would cause an impact in live production
- Creating job aids for training purposes
- Identifying areas of improvement with new hires
Timeline
Post Entry Analyst/Trainer
UPS Customhouse Brokerage
06.2025 - Current
Post Entry Specialist
UPS Customhouse Brokerage
04.2022 - Current
Rating Analyst
UPS Customhouse Brokerage
09.2019 - Current
Customer Service Representative
First Source LLC
12.2017 - 03.2019
Agent Support Specialist
Humana inc
08.2017 - 12.2017
Fraud Analyst
Teleperformance
02.2015 - 07.2017
Food Runner
Levy Restaurants
04.2008 - 06.2008
Childcare Provider
Mariha's in Home Childcare
07.2007 - 04.2008
Childcare Provider
Southside Christian
10.2006 - 01.2008
None - Healthcare administration
Brown Mackie College-Louisville
Associate in Healthcare administration -
Jefferson Community and Technical College
GED -
Ahrens Learning Center
GED -
to Healthcare Training Program
Iroquois High School
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