M. Laura Shipley
Independence
Summary
Dynamic Operations Supervisor with proven expertise at Worldwide Flight Services, excelling in compliance management and performance monitoring. Skilled in KPI data analytics and root-cause analysis, I effectively enhance operational efficiency while ensuring adherence to ICAO and IATA standards. Recognized for strong analytical skills and a commitment to safety and customer service.
Overview
15
15
years of professional experience
Work History
Operations Supervisor
Worldwide Flight Services
10.2022 - Current
- Assist customers and perform day-to-day Crew-members functions as necessary.
-Reports and provides operational feedback and performance to leadership either through verbal or written means of communication.
- Good standing in Attendance, Performance and Safety.
- Work with business partners to ensure we are meeting all operational metrics.
-Plan and coordinate Crew-member shift schedules and work assignment during irregular operations.
Operations Supervisor
Worldwide Flight Services
04.2011 - 10.2022
- DG Cat-6 Certified Supervisor.
- Aviation Security (AVSEC) Certified BCN station instructor.
- KPI data analytics.
- Helping Management during Airlines & ICAO Audits.
- Ensure Import & Export flows on time.
- ULD Inventory
- RFS services, including create Customs Transit Documents.
- Release Cargo at Customs (EXS) & Re-Expedition Customs Services (EXP)
- Generate ENS from Import Freight in compliance with EU.
- Track and Trace, Customer service.
Education
Art History
UNC
ArgentinaSkills
- Operations management
- Knowledge of ICAO & IATA standards
- Good analytical and problem solving skills
- Performance monitoring
- Compliance management
- Coaching and mentoring
Languages
English
Full Professional
French
Elementary
Catalan
Native or Bilingual
Timeline
Operations Supervisor
Worldwide Flight Services
10.2022 - Current
Operations Supervisor
Worldwide Flight Services
04.2011 - 10.2022
Art History
UNC