Summary
Work History
Education
Skills
References
Timeline
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Olivia Humphrey

Independence

Summary

Dynamic Shift Lead Manager at One Holland with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in team motivation and effective complaint resolution, I excel in training staff and enforcing policies to ensure a safe and efficient workplace. Committed to maintaining high standards and brand reputation.

Work History

Shift Lead Manager

One Holland
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.

Education

Simon Kenton High School
Independence, KY
05.2025

Skills

  • Team motivation
  • Workplace safety
  • Employee training
  • Policy enforcement
  • Staff scheduling
  • Rules enforcement
  • Cash handling
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Mentoring and coaching
  • Hiring and recruiting

References

General Manager- @bsmith@oneholland.com

District Manager- @lmcdevitt@oneholland.com

Regional Manager- @iabercrombie@oneholland.com

Timeline

Shift Lead Manager

One Holland

Simon Kenton High School

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Olivia Humphrey