Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shayla Galloway

Owensboro

Summary

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

5
5
years of professional experience

Work History

Call Center Representative/Customer Service

Quality Lead Technician

Speciality Foods Group
08.2025 - Current
  • Conducted quality inspections on incoming materials and finished products to ensure compliance with specifications.
  • Implemented corrective actions for non-conforming products, reducing defects by streamlining processes.
  • Trained and mentored junior technicians on quality control procedures and best practices.
  • Developed and maintained documentation for quality assurance processes, enhancing accuracy in reporting.
  • Collaborated with production teams to identify areas for improvement in workflows and quality standards.
  • Ensured compliance with industry standards and regulations by conducting regular audits and addressing any non-conformances promptly.
  • Developed skilled quality technicians through effective coaching, mentoring, and training programs tailored to individual needs.
  • Maintained accurate records of all inspections, tests, audits, and other relevant data for easy access during internal or external reviews.
  • Supported continuous improvement initiatives by collaborating with cross-functional teams to identify areas for improvement and implementing solutions.
  • Developed and implemented quality control processes to meet product standards.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Proposed corrective actions to address recurring quality issues.
  • Collaborated with production staff to improve processes, reduce defects and optimize quality.
  • Reported problems and concerns to management.
  • Reviewed production processes and identified potential quality issues.

Quality Technician

Specialty Foods Group
02.2025 - 08.2025

•HACCP

•Monitoring the CCP’S In the plant

• Verification of products, Sell by dates , price , correct packaging , weight of product

  • Conducted quality inspections on food products to ensure compliance with safety standards.
  • Assisted in documenting quality control procedures and maintaining accurate records.
  • Collaborated with production teams to resolve quality issues promptly and effectively.
  • Monitored product specifications, ensuring adherence to regulatory requirements consistently.
  • Trained new staff on quality assurance protocols and operational best practices.

Implemented corrective actions for non-conforming products, enhancing overall quality assurance processes.

  • Led continuous improvement initiatives to optimize workflow efficiency and product integrity.
  • Sampled materials and products to conduct in-depth measurements and tests.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Managed non-conforming material program, including investigation, disposition, and corrective action plans that reduced instances of repeat issues significantly.
  • Maintained compliance with industry standards by conducting regular audits and updating quality control procedures as needed.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Ensured traceability of all components through proper labeling, storage, and tracking methods, ultimately reducing misplaced items or mix-ups during production phases.
  • Improved product quality by conducting thorough inspections and identifying areas for improvement.
  • Proposed corrective actions to address recurring quality issues.
  • Collaborated with production staff to improve processes, reduce defects and optimize quality.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Reviewed production processes and identified potential quality issues.
  • Reported problems and concerns to management.
  • Monitored testing procedures and verified performance of tests according to established item specifications and protocol.

Utility

Specialty Foods Group LLC
10.2020 - 02.2025
  • Went from a general labor to a sealer operator
  • Went from sealer operator to a machine operator
  • Went from machine operator to utility
  • As utility I learned all jobs in my department
  • Learned multiple departments
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High school diploma - undefined

High school diploma - undefined

Muhlenberg High School
Greenville, KY

Skills

  • Managed comprehensive paperwork processes to ensure organizational efficiency
  • Oversaw materials handling operations to ensure efficient workflow and inventory management
  • Directed teams to achieve strategic objectives and foster collaboration over three years
  • Assisted in loading and unloading materials to support operational efficiency Collaborated with team members to maintain a safe and organized work environment Contributed to timely completion of tasks by following established procedures
  • Applied mechanical knowledge to troubleshoot and resolve equipment issues
  • Executed assembly processes to ensure timely production of components
  • Operated forklift to efficiently move materials and products within warehouse Assisted team in maintaining organized storage areas Supported loading and unloading of delivery trucks to ensure timely distribution
  • Operated and maintained machinery to ensure optimal performance and safety standards
  • Executed complex problem-solving strategies to enhance operational efficiency
  • Operated machining equipment to produce precision parts Assisted in maintaining machinery for optimal performance Supported team members in achieving production goals
  • Oversaw inventory management and logistics operations within warehouse environment
  • Applied critical thinking skills to analyze complex problems and develop effective solutions

Timeline

Quality Lead Technician

Speciality Foods Group
08.2025 - Current

Quality Technician

Specialty Foods Group
02.2025 - 08.2025

Utility

Specialty Foods Group LLC
10.2020 - 02.2025

Call Center Representative/Customer Service

High school diploma - undefined

High school diploma - undefined

Muhlenberg High School
Shayla Galloway