Suyapa Yurissan De Leon

• Create, issue and email invoices for the Global Certificate log in accordance with the Survey Admin Procedures manual and relevant work instructions
• Issue and email Survey UK/KY/Asia survey invoices as requested and in accordance with the Survey Admin Procedures manual and relevant work instructions
• Provide administrative support to the Global Safety & Compliance section.

Monitor the Global Certificate log for payment of all invoices and ensure all outstanding invoices are investigated and payment requested as per the Survey Admin Procedures manual and relevant work instructions.

• Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
• Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
• Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
• Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.

• Create Certificates invoices from Global Certificates & Approval Log
• Check Global Certificates & Approval Log for any outstanding invoices
• Assist some of Surveyors with data entry in Certificates & Approval Log
• Monitor, review, filing of Request for Services (RFS) forms and to ensure client is being billed correctly
• Follow up with Surveyors for any outstanding certificates information missing in log

• Answer phone calls from clients or transfer relevant section
• Enter all incoming mail and correspondence into CISIS system for processing to relevant sections
• Listen to voicemail and either forward to appropriate individual/section or make note and email it to them with message details
• Scan all incoming documents that have been processed into CISIS
• Assist Visitors/ Clients to appropriate staff member.
• Resolved problems, improved operations and provided exceptional service.

• Provide efficient and cordial services to the Shipping Registry's customers ensuring prompt response to client queries via E-mail and/or telephone communications
• Daily reconciliation of accounts receivables in reviewing and reconciling the credit cards, wire transfers and cheque payments
• Maintaining electronic and physical client records
• Preparation and distribution of client invoices
• Processing of internal /external mail and (support) administrative duties as required