Cheyenne Dillander
Payneville
Summary
Professional communicator and coordinator with strong background in emergency response and crisis management. Demonstrates exceptional skills in multitasking, quick decision-making, and maintaining composure under pressure. Highly reliable, adaptable, and committed to team collaboration and seamless operations. Strong proficiency in various dispatch and communication systems, coupled with proactive approach to problem-solving and support.
Overview
8
8
years of professional experience
Work History
Police Dispatcher
University of Louisville Police
04.2023 - 12.2023
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
Call Center Representative
Aptiva Health
12.2022 - 04.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
Call taker
Metrosafe 911
04.2022 - 10.2022
- I update previous cads when needed
- I transfer officers to the correct channel when they call into dispatch
- Ensured consistency in call-taking procedures through thorough adherence to department protocols and guidelines.
- Expedited resolution of non-emergency calls by directing callers to the appropriate department or agency for assistance.
- Maintained calm and professional demeanor while handling high-stress emergency situations, ensuring effective communication with callers.
- Reduced call hold times by efficiently managing call volumes during peak hours and maintaining focus on task prioritization.
- Strengthened communication skills through daily interactions with diverse populations facing various crisis situations.
Dispatcher
Bullitt County Sheriff Office 911
01.2019 - 01.2022
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- I provide the best service for my community, and make sure the county is safe
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Read system maps and caller information, and documented details in system.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Answered calls from automatic routing system and took basic information from callers.
Unloader
Amazon
01.2016 - 01.2019
- Unload trailers at amazon
- Work with team members to help complete assigned tasks
- I fill in as a supervisor and run the unload dock when my supervisor is absent
- I coordinate and communicate with truck drivers on a daily basis regarding the safe and efficient shifting of trailers in the yard and docks
Education
Certificate - Emergency Medical Tech
Elizabethtown Community And Technical College
Elizabethtown, KY01-2017
High School Diploma -
Bullitt Central High School
Shepherdsville, KY01.2016
Skills
- Public safety awareness
- Data entry
- Information gathering
- Typing speed
- Multi-line phone system
- Records maintenance
- Teamwork
- Problem-solving
- Prioritizing situations
- Listening skills
- Critical thinking
- Excellent communication
Timeline
Police Dispatcher
University of Louisville Police
04.2023 - 12.2023
Call Center Representative
Aptiva Health
12.2022 - 04.2023
Call taker
Metrosafe 911
04.2022 - 10.2022
Dispatcher
Bullitt County Sheriff Office 911
01.2019 - 01.2022
Unloader
Amazon
01.2016 - 01.2019
Certificate - Emergency Medical Tech
Elizabethtown Community And Technical College
High School Diploma -
Bullitt Central High School
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