JAZMIN SANCHEZ
West Bay
Summary
I am excited for the opportunity to apply for the role of Guest Relations Coordinator with the Ritz Carlton Grand Cayman. I am passionate and highly motivated and am eager to expand on my knowledge and skillset to contribute to the company’s success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hotel Concierge
Westin Grand Cayman Beach Resort & Spa
04.2023 - Current
- Arranged recreation, business, and dining activities both inside and outside the hotel, and made travel arrangements between various locations such as the airport, resort, restaurants, etc
- Prepared guest confirmation letters with all relevant information for each booking and reservation
- Provided guests with accurate information about local attractions, nearby grocery stores, medical care facilities, childcare services, florists, airport transportation services, etc
- Handled lost baggage claims and arranged for luggage to be sent to guests’ rooms
- Answered incoming calls, responded to emails, and executed multiple clerical duties as needed
- Set-up and monitored drinks station and served daily arrivals the welcome drinks
- Distributed printed materials and brochures of hotel amenities, activities, and local attractions
- Maintained brochure rack well-stocked with magazines, maps, and brochures
- Assisted guests with their requests and complaints, escalating to the manager if necessary.
PBX Operator
Westin Grand Cayman Beach Resort & Spa
07.2022 - 04.2023
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Assisted guests with their requests and complaints for their room, escalating to the manager if necessary.
- Assisted guests via call with questions they have regarding the resort, its amenities and activities.
- Supported company operations by managing multiple phone lines simultaneously, prioritizing urgent matters as needed.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Maintained a daily log of guest requests and complaints, both digitally and as a hard copy.
- Updated staff directories regularly, guaranteeing accurate contact information for efficient call transfers.
- Assisted colleagues in troubleshooting technical issues related to the telephone system, contributing to seamless workflow.
- Trained new employees on PBX operating procedures and best practices, fostering consistency across the team's performance levels.
- Prepared amenity sheets and greeting cards, if requested, during overnight shifts so that the kitchen and day shifts are able to coordinate the amenities for incoming or in-house elite guests.
- Handled room service orders and noted guests’ allergies and specifications.
- Handled cash and card transactions related to room service and restaurant transactions.
- Prepared and sent guest folios post-checkout.
Education
Associate of Applied Science -
University College of The Cayman Islands
08.2024
High School Diploma -
John Gray High School
06.2018
Skills
- Computer literacy
- Microsoft Office certified in Word, Excel, PowerPoint, and OneNote
- Strong organization
- Guest relations expertise
- Multilingual proficiency
- Telephone etiquette
Certification
- Microsoft Office certified in Word, Excel, PowerPoint, and OneNote
Languages
Spanish, English
Native language
Hobbies
I am fond of going to the cinema and watching new releases in my downtime. I also love going to the beach!
Timeline
Hotel Concierge
Westin Grand Cayman Beach Resort & Spa
04.2023 - Current
PBX Operator
Westin Grand Cayman Beach Resort & Spa
07.2022 - 04.2023
Associate of Applied Science -
University College of The Cayman Islands
High School Diploma -
John Gray High School
- Microsoft Office certified in Word, Excel, PowerPoint, and OneNote
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