Summary

Overview

Work History

Education

Skills

Accomplishments

Languages

Certification

Work Availability

Affiliations

Work Preference

Quote

Software

Portfolio

Languages

Interests

Additional Information

Timeline

Open To Work

Rowena Angeles

Summary

Dynamic and detail-oriented professional with a strong background in hospitality notably at AAA Caregivers Agency. Proven expertise in guest relations and conflict resolution, ensuring exceptional service delivery. Skilled in sanitization procedures and maintaining high standards, contributing to positive experiences and client satisfaction.

Professional cleaning expert with extensive experience in maintaining high standards of cleanliness and organization. Consistently achieves outstanding results by focusing on thorough cleaning practices and attention to detail, contributing to pleasant environment. Highly reliable team player, adaptable to changing needs, and skilled in communication and time management. Results-driven excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.

Overview

years of professional experience

Certification

years of post-secondary education

Work History

Housekeeping Cleaner

AAA Caregivers Agency

Georgetown , Grand Cayman

05.2025 - Current

Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Disposed of trash and recyclables each day to avoid waste buildup.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Engaged with guests on room requirements and amenities to promote overall satisfaction.

Housekeeper

Barrett Desdale

11.2024 - 02.2025

Adhered to professional house cleaning checklist.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Maintained clean and comfortable environments in the residence by vacuuming, cleaning windows, and dusting.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Changed bed linens and collected soiled linens for cleaning.

Lead Caregiver/ Certified Medication Technician

Senior Sanctuary Group

08.2023 - 10.2024

Maintained strict confidentiality regarding sensitive patient information in compliance with HIPAA regulations and professional ethics..
Facilitated smooth transitions between shifts by preparing detailed handover notes outlining critical information about each patient''s status.Supportive 10 residents under long term care.
Developed individualized activities to stimulate cognitive function and encourage social interaction among patients with dementia or Alzheimer''s disease.

Senior Financial Sales Advisor

BDO Unibank, BDO Bank Philippines

04.2015 - 02.2023

Provided ongoing support to clients during market fluctuations, guiding them through turbulent times and maintaining trust.
Expanded the client base by creating targeted marketing campaigns and networking within the industry.
Utilized advanced analytical tools to assess risk factors associated with specific investment options, enabling informed decision-making on behalf of clients.

Food and Beverage Attendant

Leylaty Ballrooms , Jeddah, Saudi Arabia

07.2009 - 07.2014

Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Assisted with bussing tables and cleaning up spills.

Concierge

The Manila Hotel

06.1999 - 06.2008

Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.

Education

Associate of Arts - International Business

International American University

Los Angeles, California United States Of America

04.2025 - 10.2025

Bachelor of Science - Hotel And Restaurant Management

Sts. John And Paul Colleges

Makati Philippines

03.1996 - 06.1999

Bachelor of Science - Hotel And Restaurant Management

St.PaulCollege Quezon City

Quezon City

06.1992 - 10.1995

Skills

*Fosse,Opera,Marsha,PMS,Spa
Soft,Micros,GXP,Excel,Word
Powerpoint, Adobe
Guest relations, Strong interpersonal skills
Excellent Communicator
Handling Financial Transactions
Conflict Resolution
Travel Arrangements Efficiently
Sanitization procedures
Luxury Service Expertise
Hospitality background
Housekeeping
Restroom detailing

Accomplishments

Earned numerous compliments from other families and clients due to exceptional compassion, reliability, affordable rate, and positive reports.
Accomplished opening an Elderly Facility in Las Vegas USA through focus goals and fostering inspiration and motivated teamwork .
Consistent Sales Producer ; Qualifying to International Conferences, ( Japan, China, Hongkong, Prague and Paris)

Languages

1,2,5

Certification

Certified Medication Management , The Bureau of Healthcare Quality & Complianc, Nevada USA 2023 - 2024
Project First Line Certificate,Center for Disease Control USA 2023
CPR AED Certification, Healthcare Provider , Colorado USA
Certified Sales Professiona, BDO Unibank,Philippines
Variable Life License - 2005 -2023
Licensed FinancialAdvisor - 2005 - 2023
Tesda Certificate - Housekeeping 2023
Anti Money Laudering Certificate , BDO Unibank , 2021
Registered Financial Planner , BDOLife - 2022
Customer Service Certification- 2022 October

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

swipe to browse

Affiliations

Red Cross Philippines

Work Preference

Work Type

Full Time

Location Preference

On-Site

Salary Range

$45000/yr - $100000/yr

Important To Me

Stock Options / Equity / Profit SharingCareer advancementCompany Culture

Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.

Theodore Roosevelt

Software

Fosse Opera Marsha PMS Spa Soft Micros GXP

Portfolio

An Annual Achiever

Endorsement Letter from the Administrator

Cert of Recognition

Languages

Filipino

Native language

English

Proficient (C2)

Interests

Teamwork activities and Continuous Learning and recent technologies

Additional Information

If in case you want to know my "WHY"in life, I may say that back in my 30 years ago, til year of 2022, family life had been so fulfilling and ideal. Until the sudden passing of my husband hit us hard. This year of 2025 , I am doing things to make it work for my family , especially for my children . I am taking my chance to be given an once in a lifetime opportunity to work until my retirement, if God is willing for Grand Hyatt, Grand Cayman. If Lord has taken sometching great I just know that somewhere , something is greater that will surely pass in our lifetlifetime.