Summary
Overview
Work History
Education
Skills
Timeline
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William Parker

William Parker

Summary

Detail-oriented Healthcare Compliance Supervisor with over 5 years of experience in Healthcare Logistics and Supply Chain, including nearly 4 years in Healthcare Quality Assurance Management. Demonstrated results-driven approach with a proven track record of continuous improvement and a high degree of business acumen. Recognized for adaptability and the ability to quickly grasp complex concepts. Eager to take on new challenges and the opportunities that accompany them.

Overview

6
6
years of professional experience

Work History

Compliance (QA) Supervisor

UPS Healthcare
12.2021 - Current
  • Managed a team of quality personnel that maintain compliance within a Healthcare cGMP/GDP facility housing drug products and medical devices
  • Collaborated with a team of Global SMEs to help deploy changes to our Global Quality Management System at a country level, where I was the document owner and lead point of contact for multiple documents
  • Participated in a Global QMS simplification project as a document owner of US (country wide) procedures
  • Assessed risk via FMEA Risk Assessments and made decisions based on risk
  • Orchestrated account implementations within a cGMP/GDP facility, ensuring adherence to the Quality Management System
  • Assisted in the implementation of a new cGMP/GDP facility with a high degree of automation
  • Implemented light manufacturing activities within cGMP/GDP facility
  • Maintained oversight of the Quality Management System and developed continuous improvement initiatives
  • Performed Quality Management Review and presented to senior leadership
  • Supported continuous improvement resulting from the review
  • Participated and presented in Client Periodic Business Reviews
  • Reviewed and approved deviation investigations and ensured deployment of effective CAPAs
  • Hosted client, internal, ISO, and regulatory audits
  • Developed and implemented audit improvement plans and audit responses
  • Reviewed and approved Validation Summary Reports
  • Reviewed and approved Calibration Certificates and performed post assessments on out of tolerance sensors as needed
  • Performed vendor qualification and performance evaluations
  • Performed batch record review and approval for light manufacturing

Compliance (QA) Specialist

UPS Healthcare
03.2021 - 12.2021
  • Monitored temperature sensitive healthcare product through BAS and Controlant
  • Reported on Quality Management System effectiveness as well as participated in initiatives to improve Key Quality Indicators (KQIs)
  • Oversaw product lot batch release in a multi-client environment
  • Collaborated with cross functional groups to assess impact of changes to the accounts, facilities, or procedures
  • Documented Change Controls using our electronic Quality Management System (Quality Nexus)
  • Documented deviation investigations and deployed effective CAPAs
  • Document owner for multiple facility or account specific documents
  • Managed Request for change and document lifecycle compliance
  • Supported during client, Internal, ISO, and Regulatory Audits
  • Oversaw training effectiveness for cGMP/GDP facility

Air District Ramp Front Line Supervisor

UPS
06.2019 - 03.2021
  • Managed team of 8-12 hourly employees
  • Placed a strong focus on employee development
  • Successfully met KPI deliverables during my entire time in the operation
  • (on-time departure, PPH throughput, 0 aircraft Strikes)
  • Helped Drive Quality KPI improvement
  • Participated on a project team for 8 months to re-write training department SOPs as well as record and edit training videos
  • Managed de-ice/anti-ice operation during the winter months

Education

Bachelor of Science - Exercise Science Pre-Physical Therapy

Walsh University
04.2019

Masters - Logistics & Supply Chain MGMT

Florida International University
06-2026

Skills

  • ISO standards (9001 & 13485)
  • CFR Title 21
  • Root Cause Analysis
  • CAPA Deployment
  • Continuous improvements initiatives
  • FMEA risk assessments
  • Validation principles
  • Lean methodologies
  • Six Sigma methodologies
  • Client implementations
  • Light manufacturing for medical devices
  • Vendor performance management
  • Process management
  • Analytical skills
  • Critical thinking
  • Goal oriented
  • Decision-making
  • Problem-solving
  • Presentation competency
  • Collaboration
  • Time management
  • Training and mentoring
  • Staff management
  • Employee development
  • Quality Nexus (eQMS)
  • SAP (ERP)
  • GWS (IMS)
  • Softens HELIX (IMS)
  • ALC (BAS)
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Document Control Hierarchy

Timeline

Compliance (QA) Supervisor

UPS Healthcare
12.2021 - Current

Compliance (QA) Specialist

UPS Healthcare
03.2021 - 12.2021

Air District Ramp Front Line Supervisor

UPS
06.2019 - 03.2021

Bachelor of Science - Exercise Science Pre-Physical Therapy

Walsh University

Masters - Logistics & Supply Chain MGMT

Florida International University
William Parker